Your specific duties will include; The analysis of system documentation and extracting the main information which needs to be included in the administration manual To produce the administrator handbook To structure the training courses, in accordance with the training concept defined by the Training Manager. For procured courses, to specify and validate the teaching modules and the teaching aids, To develop, achieve and qualify "bespoke" teaching modules and associated teaching aids. To organise and pilot the reviews relating to the training products, To perform theoretical and practical training sessions with customer administrators and maintainers, To organise all other services which contribute to the execution of the training courses and the validation of acquired knowledge, To take part in the reporting of advance in terms of cost, delays and progress to the Training Manager. Also, the jobholder contributes to the Technical Help Desk which includes; providing support to the customer technical team during the operational ramp-up phase, provide assistance (to customer and system design team) to define the technical guidelines of system support, The management of help desk escalation processes and confirmation of diagnostics. From a technical perspective your experience will include the following; OS Windows Vista Ultimate x64, Windows Server 2008 SP2/R2 x64 Authentication/Identification: Active Directory 2008 (notions) Equipment/Application Monitoring solutions (eg: HP More...
Type: Contract Location: Qatar Posted: 27/07/2010 13:41:33 Reference: JS-NP/TT021 |
