| This advert is no longer live, you may still apply if you wish. |
Job Details| THA Italian/English(/Dutch) | Contract | | Our clients head office in located in Utrecht. They are one of the largest ICT businesses in the world. It is an excellent opportunity to join them and gain valuable experience and knowledge of varied client technologies and business practises. For the moment we are in need of the following combination of languages: Italian/English/Dutch As an Technical Help desk Agent your tasks will be: Incident handling: In busy hours registration of all incoming incidents (telephone, fax, e-mail) in to the call database Use scripts and available resources to solve the incident (for example: advice, remote control and knowledge database) Dispatching to supporting resolution groups. Case management: Check, update and close resolved calls Chase calls that are at risk of running out of SLA Knowledge DB: Use and give input for Knowledge Database updates (improvements on existing items or suggestions for new items) Process DB: Use and give input for Process updates (improvements on existing items or suggestions for new items) Quality: Accurate case logging: concrete and detailed description of symptoms, all troubleshooting information and solution or request (when case need dispatching). Professional telephone behaviour. Education & Experience - MBO (technical) work and think level to deal with a complex environment or HBO level. - (In depth) knowledge of Windows XP, Office 2003, Internet Explorer, MCDST - General knowledge Windows Back Office and infrastructure environments - Pre: Customer | | Location: Utrecht, Netherlands Reference: JSJ24458A00027212 Agency: Elan Contact: Saskia Kronenburg Salary/Rate: Euro 1.8k-2.1k/Month Start: ASAP Duration: 6 months Posted Date: 05/05/2008 12:54:42 |
|
|
|
|
|
