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Job Details
INBOUND CALL CENTRE SPECIALIST
Contract
Candidate Summary We are looking for intelligent individuals who can bring empathy and their experience of life to help customers to commit to resolving their debt problems. We would prefer candidates to have some call centre experience. Role Purpose - Summary The main purpose of the role is to take inbound calls from customers responding to various marketing campaigns; to take customer financial details and (based on the best advice generated by DFD's system) to advise customers on how best to proceed with their individual debt problems. While some outbound calling maybe required such calls will only be to customers who have already contacted DFD. Extensive training is provided before new recruits start to take customer calls. Main Duties 1. To demonstrate company values and business ethics. 2. To take incoming calls as presented by the company's telephony systems. 3. To greet customers in a warm and professional manner and to open the call by establishing and influencing the customer's expectations about the purpose and content of the call. 4. To gather income, expenditure, debt and other financial information that is relevant to the customer's situation. 5. To input the above details into the company's IT system that will produce the best advice that is relevant to the customer's individual circumstance. 6. Investigating in detail how serious the debt situation is for the customer and to discuss the consequences of not taking action in relation to their debt problem. This
Location: Adlington, Lancashire Reference: JS : Debt Free Direct Contact: Human Resources Salary/Rate: £13.5k Rising To £14k After Probation + Performance Related Pay Start: ASAP Posted Date: 08/05/2008 02:10:40
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