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Job Details| Freelance Process Analyst Telecom Processes & Service | Contract | | For a major oil company I'm looking for a Freelance Process Analyst. The Process Analysts primary responsibility will be documentation, analysis and improvement of telecom processes and service. The role will report to the leader Service Level Management & Improvement and interacts with applicable departments within and outside the Telecom organisation. The incumbent will document and model telecom business processes and assess and challenge established practices, processes and activities, change and refine business processes and related information systems to continuously increase their effectiveness and make sure that they are properly aligned with the telecoms strategic direction. Mandatory Tasks: - Document the Telecom Organization processes using Casewise and Visio process modelling software Facilitate service and process improvements throughout the TO. - Identify, scope, manage, deliver, and embed process & service improvements/operational efficiencies - Recognition of required changes/improvements to support & delivery processes including their impact on the organization and supporting tooling - Participate in defining and implementing process changes and improvements - Embedding and enhancement of business process support - Propagation of standards, procedures and tools - Maintenance of process documentation (Casewise) - Identification and resolution of end user training needs - Sustaining and enhancement of process tools (Casewise) - Communication/coordination with | | Location: Leidschendam, Zuid Holland, Netherlands Reference: JSIT HAUS7439 D0505GLVN12030401 AD00710767 Agency: Huxley Associates Contact: Gilbert Van Reekum Start: ASAP Duration: 5 months (+) Posted Date: 05/05/2008 17:14:46 |
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