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Job Details| Technical Helpdesk Agent | Contract | | TECHNICAL HELPDESK AGENTS Dutch/English For our client located in Utrecht we are looking for technical helpdesk agents. Education & Experience - MBO (technical) work and think level to deal with a complex environment. - HBO (Language) level, if language is essential for a specific helpdesk. - Knowledge of Windows XP, Office 2003, Internet Explorer. (MCSDST exams: Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System and Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System) - ITIL processes are familiar (ITIL foundation) Tasks Incident: In busy hours registration of all incoming incidents (telephone, fax, e-mail) into the call database Use scripts and available resources to solve the incident (for example: advice, remote control and knowledge database) Dispatching to supporting resolution groups Check, update and close resolved calls Knowledge DB: Use and gives input for Knowledge Database updates Quality: Service-desk process improvement idea's and implementation assistance Incident analyses support on completeness, process flow and problem detection. if you are interested, please send your CV with motivation to (see below) | | Location: Utrecht, Netherlands Reference: JSJ11957A00027554 Agency: Elan Contact: Nathalie Van Klaveren Salary/Rate: Euro 1.8k - 2.1k/Month Start: ASAP Duration: 6 months Posted Date: 07/05/2008 16:01:22 |
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