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Job Details
OUTBOUND CALL CENTRE AGENT (NO COLD CALLING)
Permanent
Candidate Summary: We are looking for bright individuals who can bring empathy and their experience of life to help customers to commit to resolving their debt problems. We would prefer candidates to have some call centre experience. Role Purpose Summary: 1. The main purpose of the role is to make outbound calls to customers who have responded to various marketing campaigns. These calls predominantly will be to customers who have already contacted DFD. 2. Extensive training is provided before new recruits start to take customer calls. Main Duties: 1. To demonstrate company values and business ethics. 2. To make outgoing calls as presented by the company's telephony systems. 3. To greet customers in a warm and professional manner and to open the call by establishing and influencing the customer s expectations about the purpose and content of the call. 4. To input the relevant details into the company s IT system that will produce the best advice that is relevant to the customer s individual circumstance. 5. Investigating in detail how serious the debt situation is for the customer and to discuss the consequences of not taking action in relation to their debt problem. This is to be performed in a sensitive manner. 6. Explaining the benefits and the practicalities of the Best Advice and match the clients expectations to these benefits. 7. To carry out duties in accordance with the company s policies, including: Equal Opportunities Health and Safety Money Laundering and Data
Location: Adlington, Lancashire Reference: JS : Debt Free Direct Contact: Human Resources Start: ASAP Posted Date: 08/05/2008 02:10:38
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