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Advertiser FAQs

Below are some answers to questions that you may find useful. Click here to show or hide all of the answers.

General

What is JobServe?

JobServe is a website that publishes job vacancies listed by recruitment agencies and direct employers.

Job seekers have been able to quickly search through thousands of new jobs that appear on our site every day, and with experience that spans three decades we know exactly what it is that a recruiter is looking for in a job board.

What can JobServe do for me?

JobServe can offer a solution for every aspect of your online recruitment needs. Whether you're looking to post just one job or one thousand we have a suitable solution for you.

As a pioneer and innovator in our field we offer a wide range of products and services beyond job posting for both recruiters and job seekers to ensure that recruiters like you can find the right candidates for your positions, and that the right job seekers can find you.

You can view an outline of our services in our Product Portfolio. We'll also be delighted to listen to your business needs and provide a suitable solution over the phone, get in touch with us today.

How can I get in touch?

If you have any questions that are not answered below, or if you would like to give us some feedback you can find our details on the Contact page. We're open during normal office hours, Monday to Friday.

Your account

How can I reset or change my password?

If you have forgotten your password, or if you would like to change your existing password, you will need to request a password reset link. You will then receive an email that contains a link to a page where you can set a new password.

For your security it is not possible for us to provide you with your existing password.

I no longer have access to my email address, how can I reset my password?

If you have lost your password and no longer have access to the email address you used to register we may be able to help. Please get in touch with us so we can run through verification procedures.

How can I add additional users to our account?

Every JobServe account can have multiple users. When a user logs in to JobServe they will see their own job postings and their own Resume Search activity.

To add users to your account visit the User Management 'Add a User' page.

You will need to be an account administrator to add a user.

How do I activate a pending user?

When a user is added to an account they will receive a validation email that contains a link to verify that the email address is valid and activate the account.

If this email is not received please check your junk email folder. If the email has not entered the junk email folder you can request a new validation email by attempting to login with the pending email address and clicking the resend link.

If the email still fails to arrive, or if there is a mistake in the email address, please get in touch and we will look into the issue further.

Can I pay my invoices online?

You can manage and pay any outstanding invoices on your account online. The Invoices page, found in the Quick Links tab on your account dashboard, also gives you the ability to see when an invoice is due - or those that are overdue, as well as re-sending any invoice that you need to reference.

How do I convert my quote into a payable invoice?

If you have created a quote online you can convert this quote into a payable invoice to purchase the product up to seven days after creating the quote.

The Quotes page, found in the Quick Links tab on your account dashboard, will show you a list of your active quotes which can be viewed to show the full quote details. To convert a quote click on the quote and select 'Purchase product'.

How can I update my company details?

If your company details have changed, for example a change of address, please let us know your new details and we will update your records.

Posting jobs

What are the benefits to posting my job with JobServe?

Posting a job with JobServe is simple, quick and affordable, and thanks to our ever-growing job seeker base we deliver results too.

Our powerful job search features and patented candidate matching technology help to boost the amount of relevant applications you receive.

When you post your job with JobServe your job will be sent to all matching Jobs By Email subscriptions, meaning your job will get into the hands of relevant job seekers, fast.

What is the right job posting product for me?

JobServe offer a variety of ways to post your job. If you are a small company looking to post a one-off job our Quick Post product is most suited to your needs. If you are a larger company who is looking to post several jobs over a period of time you can purchase lifetime job posting credits that do not expire and you can benefit from our steep bulk discounts.

If you are an agency, or have large job posting requirements, you can choose from bulk job credit discounts or an Advantage package. Our Advantage packages allow you to purchase slots which can be re-used up to eight times a month at no additional charge.

To find out more about your job posting options get in touch with one of our team today.

Can I promote my job to gain maximum exposure?

We offer various promotional tools to allow your job to get as much exposure as possible.

Our various feature options promote your job with a visible tile alongside job search results, our international feature option also allows you to reach a wider audience by displaying your job against matching keyword searches outside of the location of your job.

In addition you can also 'boost' your job by sending it to our network partners. Network Promotion sends your job to up to 5,000 job boards who make up our partner network. Any application made via one of our partners is routed through our systems so you can continue to manage all of your applications in the same place you're used to.

Our promotional options can also be purchased with job credits.

Can you post jobs on my behalf?

If you would like us to post a job on your behalf we offer this service at a cost of one job credit, or £75 if you have no credits available.

We will check your job posting for spelling as well as that it meets our job posting guidelines and give you a link to your job posting once it is live.

If you'd like to take advantage of this service get in touch with your account manager.

Can I add my company's branding to our job postings?

When logged in as an account administrator you can upload a company logo and banner that will appear alongside your job postings.

You can also add a company summary and YouTube video that will display in your recruiter directory entry.

How can I save my job for re-use later?

If you often post similar roles, or post jobs with the same details - for example a company summary or a disclaimer at the bottom of all of your postings - you can use the Job Template feature to save time when posting a job.

For further information about job templates you can consult the Job Template Manager help page.

Can I theme or customise the job application form?

Our default application form will ask job seekers for their email address and a copy of their Resume. They may optionally provide their full name, a covering letter, telephone number and availability details.

If you would like to enhance your application form you may add or remove all available application questions to a custom application form using Application Form Manager, found in the Quick Links tab on your account dashboard.

You can also change the colours and upload a logo to fit the application form with your own company branding and set the form as your default form for a chosen industry.

I have ran out of credits, can I continue to post jobs?

If you have ran out of credits you can continue to post jobs to us if you use a third party posting service, or if you have posted a job online that is due to automatically re-advertise we will continue to re-advertise the posting and you will be charged an overdraft credit.

The overdraft facility means your job posting service will never be interrupted and you can continue with your recruitment acitivty whilst you complete your next job credit purchase.

In the unlikely event that you do enter into an overdraft you will be alerted via email. At the end of the calender month we will email you again to advise you on how many credits you were overdrawn by. You then have a further period in which to purchase more job credits, which will be used to cover your overdraft. For example, if you become overdrawn by 10 credits and you purchase 15 job credits, 10 credits will be used to clear your overdraft and you will have 5 job credits available to use, avoiding any additional charges.

If after this time you have not purchased any more job credits we will charge you for the overdraft at the cost shown on the Overdraft Policy page.

Managing jobs

Can I make amendments to my job posting?

If you would like to make an amendment to your job posting you can do so up to three times via the Actions menu next to your posting in Job Manager.

After three amendments have been made you will be restricted from making amendments to key fields such as the job title and job description.

You are welcome to email us any further amendments you'd like to make if you have reached your limit.

Can I promote a job I have already posted?

If you did not promote your job at the time of posting, you can also promote it once it is live via the Actions menu next to your posting in Job Manager.

Please note, however, that it is not possible to send your job to our partner network once it has been posted.

How do I extend or re-post my job postings?

If you would like to extend your live job for additional seven day periods, or if you would like to re-post an expired job you can do so via the Actions menu next to the job you would like to extend or re-post in Job Manager.

You can extend your posting by up to 4 weeks at a time.

How do I view job applications online?

Using Job Manager you can view, download or re-send any application you have received via JobServe in the last three weeks.

Applications may be viewable after this time, but the Resume and any covering letter will no longer be available to download.

Resume database

What is the Resume database?

A service allowing recruiters to search through thousands of local, national and global Resumes uploaded to the JobServe candidate database.

Can I receive Resume alerts by email?

Yes - once you have carefully chosen your search criteria you can save your Resume searches and choose to receive email notifications instantly, daily or weekly.

If you select instant alerts you can opt to attach the Resume to each email alert you receive at the cost of one credit.

How can I improve the relevance of my search results?

If you would like to improve the relevance of your search results you may want to consider taking advantage of Boolean search techniques within the Keywords and Location fields. Boolean allows you to fine-tune your results in more detail. You can learn more about these search techniques on the Boolean help page.

Can I view my downloaded Resumes again?

A full list of all the Resumes you have previously downloaded can be accessed by selecting 'View My Resumes' in the Resume Options menu found in the Resumes tab on your account dashboard.

Why are some candidates showing as 'Request Access'?

When a job seeker uploads their Resume to JobServe they can opt to have their personal details hidden until they have approved a request to access them.

To reveal the contact details of the job seeker you will need to send a request to view them. We will then send the job seeker an email with the request along with your company name.

If the job seeker accepts the request you will receive an email alerting you that you can now download the Resume and view the contact details.

Why are some candidates showing as 'Expired'?

An expired Resume is a Resume that matches your search criteria but has recently been deleted by the candidate and will be removed from results during the next search index update.

What is the Resume Basket?

The Resume Basket works much like a shopping basket on an online shopping website, you can add candidates to your Resume basket and then review candidates later and download or email the contents with just one click.

How do I tag and categorise candidates?

When browsing search results and Resumes you can add a tag to categorise or group Resumes together, for example you can add the tag 'Developer' to all related Resumes to quickly identify a group of Developers.

When you download a Resume we will automatically tag the Resume with the current month and year to allow you to easily browse your previously downloaded Resumes.