Card Fraud Specialist, 100% Your role: Are you service-oriented and looking for a varied job in a dynamic environment? Do you have an investigative mind? As a Card Fraud Specialist, you are responsible for handling card and ATM offences at a leading bank in Zurich. More specifically: Settle claims and disputed transactions for a leading bank in Zurich's debit cards for all clients and external parties Handle customer complaints that are not part of the operational business, taking into account the company's principles and regulatory requirements Document all cases and secure evidence Process...  more ->

Source Group are currently looking to hire a Senior Customer Service Analyst for one of our customers within Financial Services. We are looking for an experienced Customer Service Analyst to provide 1st level and VIP support as part of the IT Service Desk team. The ideal candidates would be a Senior Customer Service Analyst with proven VIP support skills, motivated and dedicated, keen to help improve and shape future service model. Responsibilities: Provision 1st level support including administration, and request management to external and internal customers as part of the global IT Service...  more ->

Description: We are looking for an experienced Customer Service Analyst to provide 1st level and VIP support as part of the IT Service Desk team. A Senior Customer Service Analyst with proven VIP support skills, motivated and dedicated, keen to help improve and shape future service model, engaged. General Information: Start date: ASAP Latest start date: June 2024 End date: 31 March 2025 Extension: to be confirmed Work location: Basel, 50% work from home policy applies Workload: 100% Travelling: n/a On Call: yes Tasks & Responsibilities: Provision 1st level support including administration,...  more ->