Title: ServiceNow Business Analyst
Start date: TBC
End date: 31.03.2025 (extension possible)
Location: Basel
Background:
We are looking for an experienced ServiceNow Business Analyst who has strong knowledge and a deep understanding of the ServiceNow platform, its foundational architecture and integrations capabilities. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have an impact on the organization. The successful candidate will have a proven track record liaising with end users, collecting their high-level business requirements and transforming them into user stories, using concepts like mocking, and clarifying/discussing requirements to developers.
We are looking for a hands-on, proactive, highly organized candidate who is comfortable working under pressure and is used to working in an agile, fast-paced, and collaborative environment.
Perfect candidate:
An experienced Business Analyst with strong ability to transform end-user requirements to technical requirements for developers, ideally with a good understanding of ServiceNow.
Tasks & Responsibilities:
Analyze business requirements, extract technology needs and translate them into workable user stories.
Proactively assist with requirements clarification across the entire backlog.
Deliver user stories based on end-user requirements to the development team.
Participate in the high-level design discussions when required.
Maintain and enhance process and feature documentation.
Participate in team's agile rituals.
Provide relevant information to team lead and line manager.
Must haves:
Extensive experience as a Business Analyst, ideally with experience with ServiceNow
Excellent technical knowledge of the ServiceNow or a similar platform
Excellent stakeholder management skills.
Strong requirements gathering skills, with experience in drafting user stories, documents, and presentations.
Strong analytical and critical thinking skills, able to challenge requirements and provide alternatives when appropriate.
Interpersonal skills:
Strong communication skills across all levels of the organization (verbal and written).
Strong customer focus with pragmatic approach when required
Comfortable with ambiguity and autonomy, enjoying working within a dynamic, fast-paced, and fast-changing environment.
Nice to have:
Bachelor degree in IT or equivalent experience desirable
Experience with at least three ServiceNow modules, especially ITSM, ITOM, SPM, HRSD, SecOps, and CSM
Proficient in data mining and excel.
Good understanding of agile methodologies
Certification in Business Analysis is an advantage
Job Title: Servicenow Business Analyst
Location: Basel, Switzerland
Job Type: Contract
TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Posted Date: 13 May 2024
Reference: JSJP-004480740
Employment Business: TEKsystems
Contact: Vlad Scobioala