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Job Details

 

Support Analyst (Permanent)
Location: Prague, Czech Republic Country: Czech Republic Rate: EUR45k - EUR60k per annum
 

L2 Support

Service Management Team

Trading Technology

Czech Republic (Prague office)

Cititec are partnered with an electronic trading firm, and they're looking for an L2 support specialist to join their team! As a key team member, you'll ensure seamless operations and drive global success.

Responsibilities:

  • Provide top-tier support within SLA framework, specializing in FIX Protocol.
  • Serve as an escalation point for critical service problems, utilizing expertise in FIX API.
  • Manage toolsets and Knowledge Base content for optimal support efficiency.
  • Generate comprehensive Customer Service reports.
  • Lead continual improvement initiatives within the support team, leveraging FIX Protocol proficiency.

Experience:

  • Minimum 4 years in FIX support roles, demonstrating deep expertise.
  • Track record in continuous service improvement within electronic trading.
  • Experience managing suppliers and support contracts, focusing on FIX API solutions.
  • Strong leadership in managing technical/infrastructure support teams.

Skills & Qualifications:

  • Extensive experience in IT service delivery management, especially in FIX Protocol.
  • Proficiency in managing and monitoring SLAs.
  • Previous experience in Service Management/Support roles.
  • Excellent stakeholder management and communication skills.
  • ITIL V3 or v4 Foundation Certification.

Desirable qualifications:

  • Networking expertise.
  • Familiarity with AWS or Azure cloud management.

Shape the future of electronic trading with us! Apply now for innovation, excellence, and global impact.


Posted Date: 22 Mar 2024 Reference: JS-38219 Employment Agency: Cititec Talent Limited Contact: Emma Stilwell
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