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Advertiser FAQs

Below are some answers to questions that you may find useful.

General

JobServe is a website dedicated to publishing job vacancies - in fact we’re the world’s first, formed in 1993 and first appearing online in 1994. Recruiters and employers pay to advertise their vacancies, job seekers can then quickly search through the thousands of new jobs that appear every day on the site and apply online for any that look suitable. For more information about JobServe click here.

JobServe provides a comprehensive and flexible range of products and services to enable you to find the right candidates for your jobs. To see our full range of products and prices, click here.

If you are registered with JobServe, please contact your Account Manager or alternatively contact us via email or telephone.

We genuinely appreciate feedback from our candidates and recruiters, and to further promote this we have a dedicated website - Your Voice, through which we encourage such feedback and discussion. Alternatively, you may wish to contact your Account Manager or contact us.

Yes - if you are experiencing difficulties with the website please contact your Account Manager or contact us via email or telephone.

My Account

If you cannot remember your login details, please submit a Forgotten Password request. We will send you an email containing a link to reset your password.

Yes - whilst logged into your account as an Administrator level user, you can do this via the User Management or Add a User links found within the Quick Links tab of the advertiser homepage.

Yes - please contact your Account Manager or contact us via email or telephone.

Yes - whilst logged into your account as an Administrator level user, you can setup your company branding by clicking the My JobServe > Branding Settings menu or click here.

Job Posting

JobServe provide a variety of different ways for you to advertise a job vacancy. From single job postings ideal for smaller companies; to multiple job postings ideal for larger companies (bulk discounts are available). To see our full range of Job Posting products and prices, click here.

Yes - whilst logged into your account as an Administrator level user, you can setup your company branding by clicking the My JobServe > Branding Settings menu or click here.

Yes - whilst logged into your account click the Job Settings > Template Manager option within the My Jobs tab.

Yes - whilst logged into your account as an Administrator level user, click the Application Form Manager option within the Quick Links > Job Tools tab. You can personalise your application form templates to include your company logo/banner, colours and choice of questions.

Yes - once you have received applications to your job postings, you can review the applications within Job Manager. Once you have found the job you are looking for you will see an ‘applications’ link where you can view all of the details that were submitted, along with the documents that were included in their application (CVs and cover letter etc).

If you are searching for the job using keywords please ensure that your search terms are correct. If you have recently advertised a job there can be a small 10-15 minute delay before you will see the job in search results and Job Manager. If you are still having problems finding your job vacancy, please contact your Account Manager or contact us via email or telephone.

Edit your jobs by logging into your account and accessing Job Manager. Once you have found the job, click the Amend option within the Actions menu.

Yes, you can re-advertise a job in two different ways:

  1. Log into your account and view the My Jobs tab, find the job you would like to re-advertise and click the re-advertise icon.

  2. Log into your account and access Job Manager, find the job you would like to re-advertise and click the Re-Post option within the Actions menu.

You can remove a job in one of two ways:

  1. Log into your account and view the My Jobs tab, find the job you would like to expire and click the trashcan icon.

  2. Log into your account and access Job Manager, find the job you would like to expire and click the Expire option within the Actions menu.

Job postings can be viewed within Job Manager for up to 3 months after they have expired. If you need to retrieve the details of a job posting that is older than 3 months please contact your Account Manager or contact us via email or telephone.

CV Database

A service allowing recruiters to search through thousands of local, national and global CVs uploaded to the JobServe candidate database.

Searching the CV database is free and unlimited. Payment is only required if you would like to reveal a candidate’s contact details and download their original CV document. To see our CV database pricing, click here.

Yes - once you have carefully chosen your search criteria you can save your CV searches, and choose to receive email notifications instantly, daily or weekly.

If you would like to improve the relevance of your search results, you may want to consider taking advantage of Boolean search techniques within the Keywords and Location(s) field, allowing you to fine-tune your results in more detail. To learn more about Boolean searching, click here.

Yes - you can view a full list of all the CVs you have previously downloaded by logging into your account, followed by clicking the CV Options > View My CVs link within the CVs tab.

Our mobile enabled Headhunter service is currently unavailable until further notice. We hope to make a number of improvements to the service and we expect it to return in 2014.

The CV index is automatically updated approximately every 60 minutes. If a candidate matched your original search results but has since removed their CV from JobServe, they will be listed as "Expired". Expired candidates will be removed from your search results the next time the index is updated.

When a candidate uploads their CV to JobServe, they can choose which types of company are allowed access to their CV. If a CV is locked, your company will not be authorised to view this candidate. Alternatively, you may have previously requested their permission but they have since declined your request.

Promotional Products

JobServe offer a variety of promotional products tailored to suit your company’s needs including run-of-site banners, keyword sponsorship banners and more providing you with a flexible and powerful way to deliver messages to your target audience. For more information about our promotional products please click here, contact your Account Manager or contact us via email or telephone.

Other Questions

If you have any other questions or issues that are not answered above, please contact your Account Manager or contact us via email or telephone.