Summary

This course aims to provide students with an understanding of protocol and diplomacy for both Senior Executive assistants, PA’s and other appropriate support staff within all organisations which deal with international diplomats. The course is aimed at enabling delegates to assist in the function of persuading diplomats to support and promote the organisation through aid, political or commercial activities. Furthermore, it seeks to provide an understanding of the need for protocol in diplomacy and how to use it effectively to support their organisation and manager/s.

Course Content

Course Content: (1) The origin and purpose of diplomacy (2) The various forms of diplomacy/ "missions", and different types of Heads of Mission (3) Why in diplomacy style, substance and respect are essentially intertwined (4) Some examples of Protocol, including seemingly meaningless procedures (5) Examples of incidents of diplomatic snubs/slights, perceived or real, through the ages and their consequences (6) Identifying diplomats' roles in their embassies, and addressing and dealing with them in person or through correspondence - whether the diplomats are junior or the most senior in their embassies (7) Participants will be able to identify diplomatic emblems and insignia, where these are used or displayed (8) Students of this course will learn how properly to address diplomats both in person and in correspondence; and to engage them in sensible "small talk", as necessary.