Summary

This course is appropriate for students who are in a billing support or revenue assurance role. It demonstrates Oracle Communications Billing and Revenue Management’s support for the revenue management lifecycle. The Billing and Finance class provides students with information about the tools and applications available for billing support and revenue analysis. Students will perform simple custom configurations to demonstrate how the system easily adapts to varying business policies. Students will test these scenarios during hands-on labs.The Billing and Finance class will give students a clearer understanding of the product’s role in areas such as billing, billing configuration options, tools available to manage financial aspects of customer accounts, payments and guiding payments, collections, and general ledger.A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.

Course Content

Objectives

• Understand the billing process
• Process accounts using BRM Bill Run Management
• Use trial billing to bill accounts and use BRM Invoice Viewer
• Configure the BRM database for delayed billing
• Examine the results of a bill run using bill suppression
• Understand the trigger billing process
• Understand the BRM taxation process
• Perform adjustments and disputes on customer accounts
• Process payments and use the Payment Suspense Center
• Understand the BRM Collections process
• Use Revenue Assurance Center to analyze customer accounts
• Use Suspense Management Center to view processed EDR's
• Understand the BRM Reporting process

Topics

Billing Process Overview

• Review Item Objects in BRM
• Review Accounting Cycle activities
• Review Billing Cycle activities
• Understand Flexible Cycles
• Review the BRM Billing Scripts

Bill Cycle Management

• Account Groups Review
• Understand Customer Segments
• What is Bill Cycle Management
• Understand Bill Run Management and the billing process

Trial Billing

• Describe the Trial Billing process
• Discuss the functionality of Trial Billing
• Describe the process of running Trial Billing
• Run Trial Billing
• View Invoices using BRM Invoice Viewer
• Review Trial Billing resources

Billing Options and Process

• Understand the effects of In Advance Billing
• What are the benefits of Bill Now
• The delayed billing process
• Understand Bill Suppression
• The billing process and the effects of rerating
• What is Concurrent Billing and Batch Rating

A/R Account Activities

• Understand the different options associated with adjustments
• Discuss the dispute and settlement process
• Define bulk adjustments
• Understand BRM General Ledger
• Review BRM Tax procedures

BRM Payment Process

• Review the BRM payment process
• Understand Payment Incentives
• What are Payment Fees
• Understand how payments enter and exit Payment Suspense

BRM Collections

• Understand how BRM Collections process bill units
• Configure a Collections Scenario
• Understand the roles of Collections Managers and Agents
• Determine how to use Collections Center

Revenue Analysis

• Review the BRM revenue assurance model
• Review revenue assurance data
• Use Suspense Management Center to analyze suspended data

Reports

• Define BRM reports
• Understand the different report packages
• Review the process of running reports
• What are sub-reports

Making Corrections

• Discuss the rerating process
• Review the process of resolving failed BRM initiated payment transactions
• Understand the payment reversal process
• Discuss the methods of refunding customers

Additional Information

Audiences

• Business Analysts
• Functional Implementer