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Ideally having a IT college certificate or University Degree the successful candidate will have strong working knowledge of:-. Call Logging. Supporting Microsoft Office 2010. Dealing with Password Resets and Printer Issues This is a great opportunity to work in a busy IT Service Desk. Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group... more ->
Service Desk Analyst, Permanent, Surrey, £26k James Chase is currently working alongside a global software house to add two Service Desk Analysts to their global support team. The desk is responsible for providing both onsite and remote support to users and clients in a highly pressurised environment and for building a deep understanding of client systems and business practices. Key Requirements Have a proactive and analytical approach to problem solving, even when under pressure. Ability to delivery rapid and accurate solutions to the incidents raised by customers A confident and... more ->
Immediate requirement for an experienced and skilled Service Desk Analyst (Windows, Active Directory, Citrix Metaframe, VMWare, ITIL) To join a leading organisation with offices across the UK, this role is pivotal within the Service Desk Team. MAIN DUTIES AND RESPONSIBILITIES: Logging of incidents, service requests, changes and problem tickets in the Service Desk application (Remedy via phone and email) Taking ownership of tickets and ensuring successful completion within stated SLA Updating tickets with appropriate level of information for 2nd/3rd line to resolve Plan, coordinate and support... more ->
Service Desk Analyst/Active Directory/Exchange/LAN/WAN/Rates Negiotiable on experience Roc searches prestigious client based in Solihull require a service desk analyst to join their team on an initial 3 month contract. The successful candidate will have previous experience supporting desktop and remote workers. Key Skills: -Windows XP/7 -Office 2010 -Active Directory -LAN/WAN -ITIL Desirable: -ERP, SAP, JDE. If you feel you have the relevant experience please apply by sending your most up to date CV. more ->
Service Desk Analyst (Core) - CompTIA Totton, Hampshire £16,000 - £17,000PA Overview My client is a leading managed service provider based in Totton, Hampshire. They are currently recruiting for a Service Desk Analyst (1st/2nd Line) to assist with supporting local and global clients from their headquarters. JOB DESCRIPTION Your responsibilities will include logging calls for end users, implementing first time fixes where possible and escalating to Level 2 Service Desk Engineers, internal support teams or third party suppliers as required. You must be able to work shift hours and be available... more ->
Service Desk Analyst We are currently looking for an IT Graduate who is looking to start their career within a large service prodiver. We are looking for someone who ideally has between 1-3 months of experience in a helpdesk environment. Experience logging support queries, answering telephones and using Microsoft Office would be an advantage. Please note this is a junior role. Please send CV's in to Nicole in our Edinburgh Office. more ->
2 x Service Desk & 1st Line Support Engineers are required for 6 month contracts (potential to go perm or become long term) based near Southampton. Working within the Service Desk team of a busy IT Department, you will be providing general 1st Line Support (Hardware & Software). Responsibilities will include call logging/basic trouble-shooting - remote fixes and escalating more complex issues to the 2nd line support team. For this role you need to have previous experience of working within a Service Desk/Helpdesk - or come from a strong Customer Services background. Technical skills required... more ->
Service Desk Analyst: Windows, AD, Citrix, Remote Access, printing, application support, telephony Our client is a FTSE 30 leader in the energy sector with a contract requirement for a Service Desk Analyst. Working within a busy service desk environment you will answer incoming calls, validate and process IT requests and providing support to all our internal customers who use a wide variety of applications on a number of different platforms. Experience within ITIL environments ideal. Key responsibilities: - Taking and logging customer calls onto call management systems - Providing Analysis... more ->
(1st & 2nd line, Support, Windows, AD, XP, SCCM, VMWare, Helpdesk, Office, Laptops, PC's) Large organisation is looking for a Service Desk Analyst to work in their London based office. The Service Desk Analyst will be working in the busy IT Support team and responsible for providing 1st and 2nd line technical support to around 700 users. The Service Desk Analyst's role will involve answering and responding to calls made to the Service Desk either by phone, email or Intranet. They will be supporting, maintaining and preparing PC's, Laptops, network equipment, printers and other systems within... more ->
Service Desk Analyst, Support Analyst, Help Desk, 1st Line, AD, Exchange An excellent opportunity has arisen for a 1st Line Service Desk Support Analyst to join my globally renowned, market leading client based near Southampton. The Support Analyst will be part of the Technical Service Desk team, providing 1st Line IT Support and answering queries received to the Service Desk. The successful 1st Line Support Analyst, Service Desk Analyst should have demonstrable Service Desk or Help Desk experience. The Support Analyst will ideally have experience in troubleshooting Microsoft Applications and... more ->
Service Desk Analyst/1st and 2nd line Support A large multisite, commercial organisation is looking for a Service Desk Analyst who has worked in a 1st and 2nd Line Support ITIL environment, to join their progressive Service Desk team. As a Service Desk Analyst you will provide technical expertise to enable the correct application of operational procedures liaising with 3rd line support for additional expertise where needed. Key responsibilities: Identifying ways to deliver improved service performance to clients Identifying and resolving incidents within agreed SLAs, ensuring 1st line... more ->
Service Desk Analyst - 1st line/2nd line/Windows/Exchange/Active Directory - Insurance- Contract- Up to £15p/h - Milton Keynes A successful Insurance company requires skilled Service Desk Analysts to join a talented technical support team. They require Service Desk Analysts to cover day and night shifts. The Service Desk Analyst will be responsible for providing 1st and 2nd line support and services for all users with technology related incidents. You will need to make sure all requests are logged, resolved and escalated if necessary. The ability to think on your feet and to adapt to changes... more ->
Service Delivery Analyst, Service Desk Analyst, Service Analyst, Customer Service Analyst, Service Improvement, Reporting, Escalation Management, ITIL. We are currently recruiting for a Service Analyst to join our major client based near Norwich. Working within an ITIL environment, and reporting to the Service Desk Manager, the successful candidate will be responsible for managing escalations from the Service Desk and driving them through to resolution by engaging with relevant departments and making things happen. In addition, the role will involve producing monthly reports which detail... more ->
Service Desk Analyst (Active Directory) - Cambridge My Cambridge based financial client is looking for a Service Desk Analyst with experience working on a service desk or in a call centre with exposure to Active Directory who would be able to add/remove user accounts and reset passwords. Any exposure to Citrix would be ideal but not essential, Candidates must have strong customer service skills and excellent communication skills. more ->
Service Desk Analyst (Shift) - 1ST/2ND Line Support Totton, Hampshire £16,000 - £17,000 - plus 15% shift allowance and on-call allowance Overview My client is a leading managed service provider based in Totton, Hampshire. They are currently recruiting for a Service Desk Analyst (1st/2nd Line) to assist with supporting local and global clients from their headquarters.JOB DESCRIPTION Your responsibilities will include logging calls for end users, implementing first time fixes where possible and escalating to Level 2 Service Desk Engineers, internal support teams or third party suppliers as... more ->
Service Desk Engineer - 2nd/3rd Line Stoke on Trent £25,000 - £30,000 - Vmware, Citrix, Active Directory, Exchange Outsource UK are actively recruiting for a Service Desk Engineer to provide 2nd and 3rd Line Support. The successful applicant will have a strong experience in Virtualisation Technologies and will join an established and growing team You will be responsible for providing 2nd/3rd line support and dealing with support requests escalated from other engineers, logging new support requests to the Helpdesk and providing on-site support to customers as required Key Skills: VMware... more ->
Working for a leading Insurance Organisation, we require a IT Service Desk Analyst with the following skills/experience: Have experience of providing IT support in a similar environment Be professionally presented with strong customer-facing skills, and the ability to build and maintain working relationships with customers at all levels Have excellent verbal and written communication skills Have an understanding of the standard hardware and software supported by our client (MS Office 2007/Exchange 2007/Active Directory/Citrix/VoIP/Blackberries etc.) MCSA certification is desirable. Have a... more ->
My client, a leading global IT & Telecommunications company require a Service Desk Analyst to provide 1st line support within a Service Desk. The clients Service Desk is a busy and dynamic team who are the central and 1st contact for our customers and 3rd party suppliers. The successful candidate will be hardworking, a team player, methodical and have a professional telephone manner. They must be able to work well under pressure, multi task and have a positive can do attitude. The candidates' responsibilities will include: - Logging service requests or faults on the internal systems - Work... more ->
Service Desk Analyst - Windows/Linux/Web - Leeds £18,000 - £22,000 (Depending on Experience) Cross Platform/Web/Linux/Windows/24/7/Call Logging/Apache/MySQL/IIS/MS SQL Service Desk Analyst with experience in supporting external clients remotely on both Linux and Windows environment with some web experience. Desirable: Apache, MySQL, IIS or MS SQL. This is an excellent opportunity for someone working on a Helpdesk or Service Desk with great communication and problem solving skills to join a well established growing company. You should have at least one to two years experience ideally working... more ->
In this role you would be working on a brand new Service Desk helping to create and establish the service. As Service Desk Analyst you will handle Incidents (both Microsoft Desktop and Bespoke Insurance Software) with the aim of restoring normal service operation in an agreed timescale. Responsibilities: To Log and review all relevant incident/service request details, allocating categorisation and prioritisation codes. Providing first-line analysis, investigation and diagnosis. Resolving incidents/service request when first contacted whenever possible. Escalating incidents/service requests... more ->