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 1  2  3  4  5
Leeds, UK
£16k - £18k
Permanent
IT
Blues Point

Service Desk Analyst/IT Technician - Windows, SLA, Active Directory Key Skills 6-12 months in an IT helpdesk position Excellent customer service skills A polite, friendly telephone manner Good at diagnosing basic technical problems Adhering to Service Level Agreements Knowledge of Windows XP, Vista, and Microsoft Office Knowledge of Windows Server and MS Exchange Experience of Active Directory The Role Our client, a major IT business based near Leeds, West Yorkshire, seeks a Service Desk Analyst to join their busy team. Ideal candidates will have 6-12 months experience of working on an IT...  more ->

16/04/2014 12:22:55Will wait noticeJSLM-2226
http://www.jobserve.com/DNdEu
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London, UK
£33k - 37k per year
Permanent
IT, Legal
Information Technology Services

Service Desk Analyst/IT Support Analyst - London Law Firm - 8 month fixed term contract You will be working as an Evening Service Desk/IT Support Analyst for a successful US Law firm in London. As a service desk analyst you will be responsible for: Receiving and logging calls, before investigating, and resolving them Providing hands on and remote support to around 850 users Troubleshooting Windows 7, MS Office 2010, document management, Blackberry, Active Directory and more. Investigating and resolving technical issues Working with other internal IT teams to coordinate the incident management...  more ->

16/04/2014 09:46:31JS100/48/KC
http://www.jobserve.com/DOEBe
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London, UK
£30k - 33k per year
Permanent
IT
Information Technology Services

Service Desk Analyst/Helpdesk Analyst - Legal, MS Office 2010, Windows 7 Service Desk Analyst/Helpdesk Analyst required to join the London City office of a US Law Firm. As a Service Desk Analyst/Helpdesk Analyst you will join a team of 12 and be responsible for the IT support of the firm's software and hardware. You will provide support on a variety of technologies including PC hardware and peripherals (including PCs, Printers, laptops & XDAs/PDAs); PC hardware and peripherals (including PCs, Printers, laptops & XDAs/PDAs); Operating systems (Windows 7/XP); Desktop applications, including the...  more ->

13/04/2014 23:45:47JS1883/7/KC
http://www.jobserve.com/DN3ux
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London, Greater London, England
£32k - 38k per year
Permanent
IT
Information Technology Services

Service Desk Analyst - Office 2010, DMS, Legal, Windows 7 Service Desk Analyst - Office 2010, DMS, Legal, Windows 7; required by a leading City law firm to provide 1st and 2nd line technical support to around 400 users. This is a technical support role working both remotely and at the deskside; you should have experience supporting a similar sized user base in a professional service environment and be confident in dealing with customers both over the phone as well as face to face. You will be familiar with the MS Office 2010/2007 suite (particularly MS Word) and be knowledgeable enough to...  more ->

13/04/2014 23:45:33JS952/94/KC
http://www.jobserve.com/DN3ut
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Hereford, UK
£Good Daily Rate
Contract
IT
Synergize Consulting Ltd

Currently seeking a Service Desk Analyst, to be based in Hereford on a 6 month contract. Due to the nature of the role and the time scale and requirements issued by the client, candidates have been asked to hold current DV (Developed Vetting) level security clearance for this role. Please find full details attached for your consideration: Role Overview Service Desk Analyst will handle all aspects of the client site incident report initiations, logging and resolution. Act as a first point of contact for customer incidents and queries via telephone. Day to Day Responsibilities Reporting to the...  more ->

11/04/2014 17:02:04ASAP6 months (TBC)JS.HEREFORD SDA
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London, UK
£25-30k + benefits
Permanent
IT
Initialize IT

Service Desk Analyst - £25-30k - London Operational Duties Resolve/fulfil incoming Service Desk incidents and requests from users via telephone, self service web portal and e-mail in a courteous and professional manner Using our Service Desk application, ensure that all ticket information is documented, including further customer contact, all successful and unsuccessful decisions made, and actions taken, through to detailed final resolution. If unable to respond to the issue or request directly, assign the ticket to an appropriate engineer, whilst ensuring the customer is kept updated as and...  more ->

17/04/2014 11:08:04ASAPJSRFMA3SDA
http://www.jobserve.com/DOIiO
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London, UK
Competitive Market Rates
Permanent
IT
Thebes IT Solutions Ltd

Service Desk Analyst - Financial Services Key Essential Skills: Service Desk, Windows 7 and XP, Windows 2003 and server, TCP/IP and MS Outlook 2003 (2010 desirable), MS Office, Citrix and VDI, Active Directory Role & Responsibilities: Provide technical support and advice to users, will liaise with 2nd and 3rd line support personnel to resolve complex hardware/software problems. Responsible for the accurate logging, diagnosis, and resolution or onward allocation of faults whilst adhering to the Service Management Tool guidelines and ensuring that all concerned parties are advised of...  more ->

16/04/2014 08:01:49ASAPJSSDA
http://www.jobserve.com/DNdVc
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London, UK
£25k to 32K + benefits
Permanent
IT
ITS European

Incident management Engineer, Service Desk Analyst, Helpdesk. Experience in end to end incident management for technical issues related to SaaS Ecommerce platform and third party systems. Permanent role based in London (close to Leicester Square Tube or London Charing Cross station). As a Service Desk Analyst/Incident management Engineer you will join an elite team of service desk professionals who are providing end to end incident management advice and support for their clients both in the UK and mainland Europe. You will respond to incoming support inquiries regarding the eCommerce SaaS...  more ->

15/04/2014 12:15:52JSJKSD
http://www.jobserve.com/DOAnr
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Reigate, Crawley, Epsom, Croydon, UK
Up to £27K + 15% shift allowance
Permanent
IT
NST Recruitment Limited

A Service Desk Analyst is required for our client, who is one of the market leaders in providing the public and private sectors with a complete network solution. The Service Desk Analyst is a 1st line support person within the Service Desk team, who's are the central and first point of contact for customers. The Service Desk Analyst is a hardworking team player, with the ability to multi task and a can do' attitude. Responsibilities Proactively monitor our customer networks using Solar-winds, working strictly within the SLAs Monitor the Service desk mailbox The initial point of contact when...  more ->

14/04/2014 09:35:24ASAPJSSDAS
http://www.jobserve.com/DN5zT
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Reigate, Crawley, Epsom, Croydon, UK
£20-25K
Permanent
IT
NST Recruitment Limited

A Service Desk Analyst is required for our client, who are one of the market leaders in providing the public and private sectors with a complete network solution. The Service Desk Analyst is a 1st line support person within the Service Desk team, who's are the central and first point of contact for customers. The Service Desk Analyst is a hardworking team player, with the ability to multi task and a can do' attitude. Responsibilities Proactively monitor our customer networks, working strictly within the SLAs Monitor the Service desk mailbox The initial point of contact when logging faults Log...  more ->

14/04/2014 09:31:47ASAPJSSDA
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High Wycombe, UK
£100-130 per Day
Contract
IT
IDPP

Service Desk Analyst - 1st Line Support - Helpdesk Short term contract based in High Wycombe, IMMEDIATE START Role Overview As a Service Desk Analyst you will provide first line ICT service support to customers of the service. To maintain a high degree of customer service for service incidents, requests and queries and adhere to all service management principles and processes. Provide service support including advice, guidance and assistance to ICT users; Capture, record, and resolve incidents quickly, effectively and where possible right first time'. Keep accurate and comprehensive records...  more ->

11/04/2014 17:37:32ASAP1 monthJS/IR/SDAHYW
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Cheshire, UK
£100 per Day
Contract
IT
eSynergy Solutions

Service Desk Analyst - 1st Line Helpdesk Support 6 Month contract based in Cheshire Service Desk Analyst - 1st Line Helpdesk job overview:.To provide IT support and resolution, over phone, on all types of incidents and requests reported to the IT Service Desk from a global customer base..To provide navigational and operational help for a wide range of the companies processes, procedures and IT systems..To show a flexible approach in providing a wide range of support to multiple services across the IT Service Desk..To support the development and training requirements of new entrants. Service...  more ->

16/04/2014 13:47:01ASAP6 monthsJS-SERVICEDESK16
http://www.jobserve.com/DOFRH
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London, UK
Up to £35k depending on experience
Permanent
IT
Spencer Rose Ltd

Service Desk Analyst - Mac OSX Support - 2nd Line Support London Permanent A global publishing organisation is currently looking for a Service Desk Analyst with 2 - 3 year's experience to join them on a permanent basis. The successful Service Desk Analyst will be responsible for providing 1st and 2nd line support for staff globally. The role will provide both remote telephony and desk-side support and will be responsible for: Providing excellent customer service Providing telephone and desk-side support to the business, diagnosing and resolving customer issues whilst tracking and recording...  more ->

15/04/2014 16:57:27JSFS1403-25
http://www.jobserve.com/DNTeZ
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City of London, UK
£26k - £32k per annum
Permanent
IT
DGH Recruitment Ltd.

Service Desk Analyst/Helpdesk Analyst/1st Line Support Analyst An exciting opportunity has arisen for a Service Desk Analyst/Helpdesk Analyst/1st Line Support Analyst to join our client, a global law firm. The Service Desk Analyst/Helpdesk Analyst/1st Line Support Analyst will be responsible for being the first point of contact for all IT issues, dealing with issues on Windows 7, MS Office 2010, Active Directory, Video Conferencing, Blackberry's and various bespoke software. As Service Desk Analyst/Helpdesk Analyst/1st Line Support Analyst, you will provide excellent customer service and work...  more ->

15/04/2014 14:39:16ASAPJS-HC-ITSS-32
http://www.jobserve.com/DOBV3
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Surrey, UK
Up to £27k
Permanent
IT
DCV Technologies

Service Desk Analyst (SHIFT) Salary: Up to £27,000 Location: Surrey Skills: CCNA, 1st line, service desk, support, troubleshoot, Cisco, Routers, Switches, BMC, shift, Network My client are a leading IT Managed Services. They require a Cisco CCNA Certified Service Desk Analyst to join their 24/7 Service Desk. The responsibilities of the Service Desk Analyst will include being the 1st point of contact for customers, logging faults via e-mail or phone, diagnosing initial faults aiming at 1st line fix in line with SLAs, Configuring, installing and troubleshooting Switches, Routers and modems and...  more ->

14/04/2014 09:49:30IMMEDIATELYJSGM/SDA247/SURR
http://www.jobserve.com/DN54H
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Surrey, UK
Up to £25k
Permanent
IT
DCV Technologies

Service Desk Analyst Salary: Up to £25,000 Location: Surrey Skills: CCNA, 1st line, service desk, support, troubleshoot, Cisco, Routers, Switches, BMC, shift, Network My client are a leading IT Managed Services. They require a Cisco CCNA Certified Service Desk Analyst to join their busy Service Desk. The responsibilities of the Service Desk Analyst will include being the 1st point of contact for customers, logging faults via e-mail or phone, diagnosing initial faults aiming at 1st line fix in line with SLAs, Configuring, installing and troubleshooting Switches, Routers and modems and liaising...  more ->

14/04/2014 09:44:57IMMEDIATELYJSGM/SDA/SURR
http://www.jobserve.com/DN52f
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Warwickshire West Midlands, UK
Contract
IT
Jumar Solutions Ltd

One of our financial services companies based in Warwickshire has contract role(s), looking for experienced Helpdesk/1st Line Support Analysts to work in a high profile customer-facing role to provide 1st and 2nd Line support. Responsibilities would include: Logging and classification of incidents Investigation and diagnosis of incidents Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and customers to ensure that agreed service levels are met The successful candidate should...  more ->

14/04/2014 08:06:46JS/NH/627
http://www.jobserve.com/DNO2B
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Central London, UK
£24k + Excellent Benefits
Permanent
IT
Code IT Recruitment Ltd

Service Desk Analyst: ensure concise and accurate logging and management of all IT, Network & Telephony incidents and requests reported to the Desk. Ensure calls are resolved to the highest quality within agreed target times while meeting customer expectations. Analysts spend most of their time logging and fixing first line calls. However, the role is varied and opportunities to undertake ad-hoc tasks and project work may arise. Detailed Description The main responsibilities of the job are: Deliver best practice call management. Acting as first point of contact for IT, Network & Telephony...  more ->

12/04/2014 23:46:28ASAPJSSERVICE DESK
http://www.jobserve.com/DNy9C
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Surrey/South East England, UK
23k - 26k
Permanent
IT
Harris Global

Service Desk, ITIL, Windows, Exchange, Support, Desktop, Helpdesk, 1st Line, 2nd Line, Lead Service Desk Analyst required for a leading international company based in Surrey. This is an Excellent Permanent Position looking for someone who is ready to join a highly established customer focused team and make an immediate impact. The successful candidate's main role is to give quick and effective IT support to staff who report incidents. Also to be responsible for fulfilling a wide range of service request such as: Creating new user accounts Blackberry device set ups Setting up Lync DDI numbers...  more ->

15/04/2014 17:44:44ASAPJSMMPSG
http://www.jobserve.com/DNVfI
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Surrey/South East London, UK
Market Rate
Contract
IT
Harris Global

Service Desk, ITIL, Windows, Exchange, Support, Desktop, Helpdesk, 1st Line, 2nd Line, Lead Service Desk Analyst urgently required for a leading international company based in Surrey. This is a urgent contract role looking for someone who is ready to join a highly established customer focused team and make an immediate impact. The successful candidate's main role is to give quick and effective IT support to staff who report incidents. Also to be responsible for fulfilling a wide range of service request such as: Creating new user accounts Blackberry device set ups Setting up Lync DDI numbers...  more ->

15/04/2014 17:44:42ASAP3 monthsJSMMSG
http://www.jobserve.com/DNVdi
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 1  2  3  4  5
Oracle Developer
£400-550 4500-6000SEK / Day
Helsingborg
Sweden
Sr Network/Security Engineer
NZ$100k-140k Per Annum
Relocation & Visa On Offer
New Zealand
Solution Architect
Business Intelligence
Banking
Switzerland
Verint/Witness Engineer
Call Recording Engineer
£45,000
London
Head Of Customer Tec Service
Avaya,Genesys+Contact Centre
£50k - £55k
London, Manchester