At CCA as we continually strive to put our members at the center of everything we do. Delivering outstanding customer experience is a top organizational priority. The VP for Customer Service and Consumer Experience Operations is a critical leadership position providing strategic direction and operational leadership for member and provider contact centers and member communications functions across all markets and products. The VP for Customer Service and Consumer Experience Operations is responsible for leading CCA's organizational goal to create best in class member care and service...  more ->