Customer Service Professional - VALIC

Customer Service Professional - VALIC

Job ID #: 83294
Location: TX-Amarillo
Functional Area: Call Center
Company: 23466 - VALIC Retirement Services Company
Employment Type: Full Time - Permanent
Education Required: High School Diploma
Experience Required: 3-5 years
Relocation Provided: No
Travel Percentage: 0

Position Description:

Imagine yourself having a successful career at VALIC working with other talented highly motivated individuals committed to reaching our goal of becoming our industry's employer of choice. Our success depends on building teams with diverse and unequaled expertise. If you would like to be a part of a newly re-designed strategic organization where there are no limits, we invite you to consider putting your talents to work for our VALIC Annuity Service Center.

As a member of our VALIC Client Care Center, you will be helping clients with various financial services that impact their annuities. You will be receiving inbound calls to provide Customer Service Support to Internal Marketing Organizations, agents and customers.

Organizational Structure:
This position reports a Call Center Manager and is on a team of 10 to 15 CSPs that works closely with internal and external customers and other departments researching alternative approaches to meet the client needs.

Performance Objectives:
It is pertinent that you are at work on time and during your shift each work day.
Successfully Complete a 6 weeks training course and a 4 week Bridge environment
Exhibit strong customer service
Identify the CCC's Key performance indicators (KPI)
Provide clear and concise information to our agents and clients as it pertains to their annuity or annuity question
Be able to possess strong verbal communication with both internal and external customers
Based on your performance and KPI ranking your shift is made. It is important that you have the flexibility to work the shifts within our department

Position Requirements
The Ideal Candidate Should Have:
Excellent Customer Service
Prior call center experience or relevant experience.
Excellent computer and typing skills
Simultaneously work multiple screens at one time.
Availability to work different shifts between the hours of 7:00 A.M to 6 P.M

About Us:

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.

AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.

AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.

United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.

Additional information about AIG can be found at www.aig.com - YouTube: www.youtube.com/aig - Twitter: @AIG_LatestNews - LinkedIn: http://www.linkedin.com/company/aig