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Austin, Texas - USD Full Time Posted: Saturday, 12 August 2017
 
 
We are EA

And we make games - how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That's why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead:

The Mission Control Center (MCC) resides within the EA Digital Platform's Technical Operations team which is responsible for the infrastructure on which EA games run. The MCC is the central point of contact for the Digital Platform team and plays a key role in driving online 'always on' services keeping a watchful eye over all monitored endpoints to ensure a continuous 24X7X365 uptime for our stakeholders. We're currently looking for a Sr Systems Administrator to join the team!

What a MCC Sr Systems Administrator does at EA:

The Sr Systems Administrator is responsible for being the first point of contact for systems related issues. The Sr Systems Administrator will triage issues, provide an initial pass at resolution and assist our internal Tier 3 engineers ensuring our escalation process and procedures are followed. The Sr Systems Administrator will also be responsible for creation and addition of documentation to our knowledge base and run books for all elements that are monitored by the MCC. The Sr Systems Administrator will additionally assist in tracking and providing data for internal group reports that detail the success and utilization of our Mission Control Center, disaster recovery policies, and emergency/incident management drills. The ideal candidate understands the rigorous demands a 24x7x365 Real Time online operational environment requires.

Key Responsibilities:

. Provides day to day oversight of MCC incidents to include monitoring/tracking tier 1 and 2 systems related incidents.

. Assists in building EAs technical knowledge base, run books, and escalation policies for day to day issue resolution for systems and site management.

. Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.

. Analyzes data to assist in providing results of emergency management and disaster recovery drills as defined by agreed incident escalation and disaster recovery policies.

. Partners with other Technical Operations teams on a consistent basis in order to reduce systems downtime.

. Escalates emergencies as needed to lead and/or management personnel.

. Escalates trouble incidents/ticket as needed to lead and/or management personnel.

. Ensures MCC notification and escalation procedures are accurately followed.

. Experience with system installation, automation, configuration, and management.

. Designs and develops Scripting and other automation tasks.

. Partners with development, QA, DBAs, and other administrators to develop and implement improved deployment practices.

. Troubleshoots application, network, and server level problems for internal systems.

. Maintains Backup systems and performs regular system backups and test restores.

. Reviews log files and other server monitoring data for problems and performs proactive maintenance.

. Participates in 24x7 support and maintenance activities.

The next great EA MCC Sr Systems Administrator also needs:

. Minimum BS degree in Computer Science, Engineering or related field

. 3+ years' experience with Systems Operations/Engineering organizational responsibilities which include ownership and management of incident escalation, resolution tracking, and resolution reporting

. Experience with AWS public cloud deployments, understanding of existing AWS technology offerings, and experience with integrated public cloud services is required.

. Advanced level of experience with virtualization technologies such as Xen, KVM, and/or VMW

. Strong understanding of application transport and network infrastructure protocols (eg, TCP/IP, DNS, and DHCP)

. Experience or dealings with Network Operations Center best practices

. Understanding of company resources such as; databases, software applications, and organizational structure

. Strong crisis management skills

. Proficient understanding of code versioning tools, such as Git

. Must demonstrate solid quantitative, analytical, and conceptual thinking skills

. Ability to define problems, document, and establish facts to draw valid conclusions

. Red Hat/CentOS Linux administration experience

. Experience with OS security fundamentals for publicly accessible Linux servers

. Experience with common Linux and/or Unix Systems administration tools

. This position will require shift work to include nights, weekends, and holidays

What's in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the "work hard/play hard" credo every day.

Don't Just Play It - Create It!

EA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

Posted by StartWire



Austin, Texas, United States of America
IT
USD
Electronic Arts
Electronic Arts
JS2124_49E24631D61FC8F1E116ED9CC0C61953_228_I/256837474
8/12/2017 4:22:46 PM

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