PREMIER FIELD ENGINEER - Dynamics AX

Job Category: Customer Service & Support
Location: Chicago, IL, US
Job ID: 832252-107884
Division: Services & Support

Are you a motivated individual who enjoys working in a team-oriented environment? Are you passionate about working with customers and solving complex situations? Do you enjoy the thought of providing proactive services to customers to improve the overall health of their Dynamics AX implementations? If so, the Premier Field Engineering team is looking for you to join their team as a Dynamics AX Premier Field Engineer.

The Dedicated' Premier Field Engineer role is relationship based as well as technical, typically engaging with a small set of Premier customers for the life of their Premier contract as subject matter experts on Microsoft technologies. The' Dedicated' PFE proactively engages with customers, targeting the sustainability, maintainability, and return on investment of the Microsoft infrastructure. This role will require you to accumulate, maintain, and demonstrate technical knowledge of Microsoft Dynamics AX and related Microsoft products. You will apply this knowledge to each customer through proactive and preventative work to promote organizational health and reduce risk at their site. This role requires the ability to acknowledge opportunities and solve real world customer business problems by leveraging Microsoft Business Solutions Applications and technologies. Strong product knowledge of Microsoft Dynamics AX is required; communication and customer relations skills are needed to complement product and technical knowledge.

Minimum Requirements: Solid understanding of client/server, networking, and Internet technologies fundamentals. Candidate must possess strong knowledge and demonstrated technical proficiency in Windows Server and Microsoft client products, SQL Server, and Dynamics AX. In addition, the successful candidate must possess knowledge of DNS, Exchange Server and Active Directory as it relates to successful implementations of Dynamics AX. Five or more years experience in systems development, network operations, and software support or I.T. consulting or five or more year's industry experience with Microsoft products are required. Effective learning skills, ability to work well in a team environment and strong problem-solving skills are also critical to success in the role.

Goal: To provide high quality technical support reactively and proactively to a designated set of strategic Microsoft customers.

Responsibilities: Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software. The successful candidate will be capable of providing field technical support and proactive service presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for corporate customers, including issues escalated to the highest levels of management. The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.

Overnight travel may be required. Travel requirements vary regionally and could be as much as 35%. Candidates must possess current passport or be able to obtain passport within 90 days of hire.

Qualifications: 4 year technical degree or equivalent work experience, 5+ years customer experience. Ideal candidate would have 2+ years experience with the Microsoft Dynamics AX product. MCSE strongly preferred, but not required at hire. Microsoft Certified Business Management Solutions Professional - Installation and Deployment for Microsoft Dynamics AX 4.0 certification preferred but not required at hire; will be expected to be completed within 12 months of hire. Candidate must possess the ability to effectively communicate with customer managers and executives on technical and business issues. Strong organization, communication, problem solving, time management, and negotiation skills.

Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://microsoftcss.wordpress.com/. Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft".

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