PREMIER FIELD ENGINEER -SCCM

Job Category: Customer Service & Support
Location: Chicago, IL, US
Job ID: 826579-104499
Division: Services & Support

SCCM PREMIER FIELD ENGINEER
Location - Chicago, IL or Irvine, CA

The PFE's primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the SCCM clients and Site System Servers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. The PFE in this role will provide field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers.

The person in this role will provide technical support including product technical training onsite, as well as via telephone, and electronic media. You must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.

Travel requirements could be as much as 70% with the focus of this travel to be for the Chicago metro area as well as Irvine, CA metro area. Overnight travel is required.

Must be available for travel dispatch 24x7x365. You will need a current passport or be able to obtain passport within 90 days of hire.

Qualifications:
Superior problem solving and troubleshooting skills at the System Engineer level
Exceptional customer service, overall communication and technical writing skills.
Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
Must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers
Demonstrated aptitude for providing exceptional customer service in politically charged environments
Enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development
Apply technology to improve existing products and systems at customers and for internal use
Actively participate in team support by proposing and implementing solutions
Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.

Technical Requirements:
- Superior knowledge and demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) 2007
Able to troubleshoot all aspects of SCCM effectively and understand the product flow patch management, software distribution and logging in detail.
Have similar skills in SMS 2003
Knowledge of SCCM 2010
- Solid understanding of standard client/server, networking, and Internet fundamentals.
Experience in managing medium to large environments.
Secondary expertise in at least one of the following: Windows desktop Operating Systems, Windows server Operating Systems, SQL- both management and querying, IIS. Knowledge of the following would be advantageous: MDT (BDD), Powershell, repackaging applications and virtualization of OS and applications.
US citizen
Hold or able to obtain US security clearance

Preferred:
MCSE

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PFE