Network Technician

Network Technician (Job Number:131770)

Location- United States-CO-Highlands Ranch
Organization- Visa Inc.

Job- Network Control

Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

JOB SCOPE

Technical staff member with hardware/software system configuration and troubleshooting skills. Includes (but is not limited to) routers, firewalls, servers, and other network hardware. Demonstrated analytical abilities in resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client service level agreements.
-Provide consistent high quality technical support for Visa Inc. applications & infrastructure.
-Communicate effectively throughout the incident management process to ensure that all communications are timely and accurate.
-Following documented support procedures, manage each issue through resolution to meet established service levels.
-Track and update all incidents in the incident management system, ensuring that documentation is thorough, accurate and meets ticket quality standards.
-Escalate incidents in a timely manner per support procedures.
-Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
-Liaisons with L2 support groups and/or development groups in the resolution of incidents.
-Support project schedules and changes.
-Maintain technical skills through participation in ongoing training.
-Responsible for the internal and external communication of issues to management, other internal support groups and the customers via pages, email broadcasts or phone.

Qualifications
-MS Office Proficiency
-Required Information Technology Infrastructure Library Foundation Certificate (ITIL)
-Preferred Cisco Certified Network Associate (CCNA)
-Preferred Cisco Certified Network Professional (CCNP)
-Preferred BS degree in Information Systems or CS
-Functional Competencies
-Required Adept customer service background
-Required Visa systems exposure
-Preferred IT systems, Key Controls, and compliance knowledge
-Required General knowledge of commercial, corporate, Extranet and non-production (QA & development) networks and VOIP phone systems