Loyalty Solutions Analyst

Job Title: Loyalty Solutions Analyst
Job ID: 18033
Location: Columbus,OH, US
Full/Part Time:Full-Time
Regular/Temporary: Regular
Line of Business:Alliance Data

About the Opportunity
Focused on Alliance Data Retail Services loyalty and rewards platform marketing capabilities. The Capability Specialist will contribute to and support the strategy, planning, development, enhancements of the loyalty bonus engine, specifically acting as capability SME (subject matter expert) for internal capability partners.

Responsibilities
Key responsibilities include: Maintain deep understanding of the bonus capability functionality in order to provide consultation and thought leadership both internally and externally. Provide input to capability roadmap and create capability documentation. Primary liaison to Epsilon BSA team to ensure capability readiness and implementation as needed for Account Center, POS.

Supervision received: Reports to Sr. Manager, Capability Development Loyalty Solutions

Examples of duties: (Any one position may not include all of the duties listed, nor do the listed examples include all that maybe found in this job.)

* Serves as bonus capability subject matter expert and is recognized as such in the organization. Serves as consultant on cross-functional projects and initiatives.
* Key liaison for Client Sales, Sales Support team and the Marketing Loyalty Solutions team for capability questions and support.
* Active driver in business integration/readiness/planning for new bonus functionality releases.
* Contributes and maintains bonus roadmaps, project and prioritization list(s).
* Works closely with Loyalty Solutions Marketing team and Call Center to determine capability functionality, priorities and future-state enhancements.
* Supports other Capability teams in Client conversations regarding the values or data elements to/from the loyalty solutions platform. Ability to communicate technical concepts by adjusting talk track to the current audience.
* Actively documents processes to keep communication current on new bonus campaign strategies and Call Center content.
* Provides input to testing requirements for functionality enhancements.
* Key participant in Quarterly Business Reviews with vendor partners.

Qualifications
Knowledge, Skills and Abilities

* Working knowledge of loyalty program components such as bonus strategies and earning structure
* Ability to understand core business capabilities and construct new solutions or products based on those capabilities.
* Action and solutions oriented, independent worker
* Creative thinker with an eye for detail
* Working understanding of information technology processes and principles.
* Demonstrated collaboration qualities and skills to effectively partner in Matrix organization.
* Ability to build relationships and interact with leadership and partners
* Effective project/time management skills and the ability to multi-task and maintain composure in a fast paced environment.
* Effective verbal, written and speaking skills; can facilitate group presentations/discussions.
* Leadership Essentials
* Accountable for delivering on internal and external clients'/customers' expectations
* Approaches change or newness positively
* Acts with purpose when faced with ambiguity
* Demonstrates a perspective that is much broader than one function or unit
* Demonstrates a commitment to self-improvement and holds self accountable
* Builds collaborative and productive relationships with internal and external clients/customers
* Implements practices and processes that drive accountability for results
* Delivers quality work

Minimum Qualifications

Education: Bachelor's degree in business administration, marketing or commensurate experience

Experience:

* 1-3 years of Product Marketing experience, with a demonstrated track record of leading individuals on projects with diverse skills in cross-functional areas toward delivery of a common goal.
* Relevant experience may include some of the following:
* Has performed BSA tasks within the SDLC process
* Has maintained project/account documentation
* Has worked with technical staff to design and implement technical solutions
* Has experience in systems development
* Has participated in integration of new development into an existing technical solution

Desirable:

* 1-2 years of existing Alliance Data marketing and/or capability knowledge.
* 1-2 years of experience working with Orion Bonus Engine.
* 1-2 years of working with Polaris

Compensation and Benefits
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

Conditions of Employment
All job offers are contingent upon succesful completion of credit and background checks.

About Our Team

Let's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label and co-brand credit card programs enhanced by integrated marketing services. We manage over 90 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.

About Us
Alliance Data® (NYSE: ADS) and its combined businesses is North America's largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today's most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.

Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing-driven credit solutions; Epsilon®, a leading provider of multichannel, data-driven technologies and marketing services; and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada's premier coalition loyalty program.