Manual Tester/Systems Analyst II

Job Title: Manual Tester/Systems Analyst II
Job ID: 17955
Location: Columbus,OH, US
Full/Part Time:Full-Time
Regular/Temporary: Regular
Line of Business:Alliance Data

About the Opportunity
The Systems Analyst II is responsible for projects, supported by Systems Analyst I. The Systems Analyst II role is to ensure that projects are focused throughout the life cycle on achieving their objectives and delivering products that will achieve forecasted benefits. The Systems Analyst II ensures that the project balances the demands of the business, user and customer. Throughout the project, the Systems Analyst II may work with the Technical Business Advocates, and/or Business Solutions Manager to ensure the solution will meet the Business Case objectives. The Systems Analyst II will also teach and mentor the Systems Analyst I and assist in resolving critical business issues identified as Strategic Priorities or Priority 1 Incident reports. They will assist in Requirements, execute User Acceptance Testing, track issues, identify risks to the business and sign-off on projects.

Responsibilities
* Leads analysis pertaining to the development of new information, systems and processes to ensure they meet the business and user needs, in addition to ensuring existing systems are not negatively impacted
* Leads discussions to determine best possible solutions to system issues that meet the overall strategic imperatives for the business
* Continually evaluates systems and processes to determine non-value verses value added steps to increase system efficiencies; makes recommendations for system and process improvements
* Acts as a liaison between the Call Center and ADDI.
* Researches issues from the customer as it relates to processes and resolves production issues reported by customers or through filed Incident Reports opened through the Help Desk
* Participates in the definition of Call Center user requirements, processes and procedures pertaining to Alliance Data's core credit systems
* Mentors Analysts by creating Teaching and Learning partnerships and sharing their expertise

Qualifications
* Practices Critical Thinking Skills
* Raises important questions and problems, formulating them clearly and precisely;
* Gathers and assesses relevant information, using abstract ideas to interpret it effectively;
* Comes to well-reasoned conclusions and solutions, testing them against relevant criteria and standards;
* Thinks open-mindedly within alternative systems of thought, recognizing and assessing, as need be, their assumptions, implications, and practical consequences; and
* Communicates effectively with others in figuring out solutions to complex problems; without being unduly influenced by others' thinking on the topic.
* The ability to scrutinize and break down facts and thoughts into their strengths and weaknesses
* The capacities to think in a thoughtful, discerning way, to solve problems, analyze data, and recall and use information.
* Ability to work collaboratively in a team by effectively building and maintaining relationships both internally and externally.
* Excellent written and verbal communication skills.
* Ability to prioritize work based on business needs.
* Ability to communicate with technical and non-technical groups, both internal and external.
* Good Organization and time management skills.
* Knowledge of Alliance Data's core credit processing systems.
* Knowledge of the culture, processes and procedures of Alliance Data's call centers.
* Knowledge of Alliance Data's regulatory requirements for New Accounts, Sales and Service and Collections.
* Working knowledge of Microsoft Office products.
* Understanding of what DB2 and how information is organized in them.
* Aptitude for detail and accuracy.
* Ability to utilize QMF/SQL or Roscoe to query database to identify test accounts, research problems or complete testing.

Compensation and Benefits
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

Conditions of Employment
All job offers are contingent upon succesful completion of credit and background checks.

About Our Team

Let's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label and co-brand credit card programs enhanced by integrated marketing services. We manage over 90 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.

About Us
Alliance Data® (NYSE: ADS) and its combined businesses is North America's largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today's most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.

Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing-driven credit solutions; Epsilon®, a leading provider of multichannel, data-driven technologies and marketing services; and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada's premier coalition loyalty program.