Description:
This is an Interstate Hotels and Resorts Position.
Interstate is an EEO/AA/M/F/D/V employer.
Assist in managing day-to-day hotel operations by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing brand standards and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.
Financial Returns:
Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
Monitor and report variances against budget and control labor costs and other expenses.
Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
People:
Manage day–to-day operational activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
Educate, train and motivate hotel staff to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties.
Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Guest Experience:
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
Review guest feedback and implement strategies for continuous improvement.
Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIPs, large groups, and other key guests
Lead marketing efforts to upsell guests on hotel services, offerings and amenities.
Responsible Business:
Perform other duties as assigned. May also serve as manager on duty.
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
Comply with federal, state and local laws regarding health, safety and alcohol services
Maintain a focus and commitment to operating a &green& hotel.
Bachelor’s degree/higher education qualification/equivalent in Hotel Administration or Business Administration and three years of guest service/hotel experience with at least two years in a supervisory capacity or an equivalent combination of education and experience. Previous extended-stay experience or experience in a hotel of similar size and complexity preferred.
The Crowne Plaza Columbus North hotel is located amidst the thriving business community on the north side of Columbus, Ohio just 14.6 miles from Port Columbus International Airport (CMH). The hotel features 20,000 square feet of well-appointed meeting and conference facilities, full-service catering and conference staff, and 300 comfortable and spacious guest rooms and suites.
Columbus is one of the fastest growing metropolitan areas in the Midwest. Major businesses and employers, top colleges and universities and hospitals are all within a short walk or drive from the hotel. Columbus shopping abounds with malls, specialty shops, boutiques and shopping centers providing everything you want and need.
The Crowne Plaza Columbus North hotel provides guests with exceptional service and amenities for their Columbus, Ohio visit. Plan your next Columbus business meeting, wedding, family reunion or conference with us and experience our upscale accommodations and elegant meeting facilities.
Crowne Plaza Columbus North Services & Amenities Include:
On-site Complimentary Parking
Complimentary Shuttle Service Within 4-mile Radius of Hotel
20,000 Square Feet of Flexible Meeting Space
Crowne Meetings Directors Provide Event Management Services
Christino's Full Service Restaurant On-Site
Christino's Lobby Lounge Serves Beverages and Appetizers
Crowne Plaza Sleep Amenities Program in All 300 Guest Rooms & Suites
Crowne Plaza Quiet Zone Floors
24-hour Full-Service Business Center
High-Speed Wireless Internet Access Throughout the Hotel
24-hour Fitness Center w/state-of-the-art Equipment and Free Weights
Indoor Heated Pool and Spa (6am - 11pm)
On-Site Guest Laundry Facilities
Division: Hotel Manager - General Manager(Asst.)
Facility: Crowne Plaza Columbus North
Category: Hospitality
