Commercial Collections Specialist

Job Id: 170081
Nearest Major Market: GA - Atlanta

Job Description

The Collections Specialist is responsible for effectively managing the collection activities of approximately 200-250 charge account customers in order to maintain collection percentages, over 90 day balances and bad debt levels as required by the company.

Qualifications

. Proven good performer in Accounts Payable or Accounts Receivables
. Requires a minimum of 2 years Commercial Collection experience within last five (5) years
. Ability to manage customer service and collection efforts of 200-250 accounts effectively
. Must have proven track record of success
. Excellent communication skills and telephone collection abilities
. Good math aptitude
. High School Diploma
. Excellent organizational skills
. Self Starter and able to handle multiple tasks
. Good problem solver with ability to handle multiple tasks
. Stable work record with written recommendation from Supervisor
. Team attitude

Responsibilities

. Secure payment for assigned delinquent accounts by locating and notifying customers, establish repayment schedules through contacts with customers by telephone, field personnel, or by other means
. Take incoming "greenline" calls from customers and answer questions regarding his/her accounts
. Annotate accounts in inter-company collection systems to document all interactions with the customer
. Minimize losses by referring bad debt accounts for final collection efforts to Division Team Leader in a timely manner.
. Place delinquent accounts on COD per company procedures on the 2nd working day of each month (as outlined in the AR procedure training manual)
. Remove accounts paid in full from COD status on a daily basis. Call field personnel daily on any deviations from the COD procedures.
. Initiate research request forms related to customer accounts for resolution by posting.
. Call accounts in assigned tracks as designated by departmental guidelines.
. Submit all qualifying accounts for yearly bad debt write off to supervisor for approval.
. Interact with GPC field personnel as required utilizing excellent verbal and written communication skills
. Fax/mail customer invoice copy requests as required.
. Provide quality, professional and prompt customer service to all internal and external customers.
. Maintain effective work related communication with all team members in AR Center.
. Other duties as required within ARS (Accounts Receivable Services) department.
. Reports to Division Team Leader/Division Collection Manager

Closing Statement

Genuine Parts Company (GPC) is a service organization engaged in the distribution of automotive replacement parts, industrial replacement parts, office products and electrical/electronic materials. Our products and services are offered through a network of over 2,000 operations, geographically located across the United States, Canada and Mexico.

With over 80 years of distribution expertise, our well-positioned, regionally located distribution centers provide us with the unique ability to adapt our product and service lines to better suit our customers' needs. GPC's commitment and reputation for just-in-time service position us as a critical partner in our customers' success.

GPC began to diversify its product lines over 30 years ago into several end-markets with strong growth opportunities. Although each product is unique, we have leveraged more than 80 years of distribution know-how to manage these businesses the GPC way - continually improving operating and distribution efficiencies.

GPC is an Equal Opportunity Employer M/F/V/H.