PREMIER FIELD ENGINEER - Lync

Job Category: Customer Service & Support
Location: Fort Lauderdale, FL, US
Job ID: 830842-106998
Division: Services & Support

PREMIER FIELD ENGINEER - Microsoft Lync Server
Location: Ft. Lauderdale, FL

Are you ready to be a rock star? Do you enjoy supporting Microsoft technologies and sharing technical information with others? Look no further, you found the right career opportunity.

The Premier Field Engineering team provides technical support for Microsoft's Premier customers world-wide through onsite and remote support services. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for corporate customers, including issues escalated to the highest levels of management. Typical tasks performed include reactive problem resolution, migration and installation assistance, configuration management using Group Policy, pre-rollout testing, and delivering training and risk assessments.

Travel for this position is 70%, with the majority of this targeted in the state of FL; however, travel across the US is required as well as overnight travel. You must have current passport or be able to obtain passport within 90 days of hire. And you must be available for travel dispatch 24x7x365.

Responsibilities include:
Provide on-site & remote technical solutions to complex integration problems associated with business solutions built using Microsoft Lync Server 2010 & Lync Online with Office 365 for Microsoft enterprise customers
Engage in advanced technical troubleshooting
Deliver proactive services including technical training and risk assessments
Provide exceptional customer service
Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments
Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support assistance and/or support consulting;
Utilize knowledge of the customer environment, deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation.
Manage escalations and sub-cases to ensure timely and high quality resolution of all issues

Required Experience:
Superior knowledge and demonstrated technical proficiency in Microsoft Lync Server 2010 with experiences in managing large environments that include Windows XP, Windows Vista and Windows 7
Windows Server 2008
Practical experience troubleshooting operating system performance problems
Ability to work independently with minimal management supervision
Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans
Ability to effectively communicate with customer managers and executives on technical and business issues
Strong organization, time management, project management and negotiation skills.
Must be a US citizen
Must currently hold or be able to obtain a US security clearance.

Preferred
Lync Online with Office 365
Office Communications Server 2007 R2, Microsoft System Center, Forefront Security, Exchange Server
Knowledge of Group Policy Management, in-depth knowledge on Windows Server 2000/2003
Experience with network captures and network troubleshooting
PowerShell V2 skills including scripting
Current Microsoft technology certifications and MCITP required within 6 months of joining the team

Customer Service and Support", and find our blog at http://microsoftcss.wordpress.com/. Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft".

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PFE