IT Operations Center Senior Technology Engineer

Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Plans at an operational level, designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development and implementation of large, complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware, technologies and tools. Strong ability to multi-task in an environment of changing priorities. May direct project staff in the development and implementation of technology solutions in support of business requirements.

PRIMARY DUTIES AND RESPONSIBILITIES:
- Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions
- Prioritizes work and manages projects within established budget objectives and customer priorities
- Responsible for establishing and managing to established quality control and security protocols
- Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s)
- Leverages technology to develop, redesign and/or implement optimal technology solutions
- Builds, leverages, and maintains effective alliances across technical and business community
- Interacts with customers to achieve efficient, effective results
- Multi-tasks, prioritizes according to business priorities and production availability requirements

OTHER:
Technical Knowledge
Has thorough working knowledge of all tools and techniques required for area(s) of responsibility and a thorough understanding of the business that the assigned projects are supporting. Leverages this understanding of the business and systems environment to develop appropriate and timely solutions to daily issues. Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge. Has thorough understanding of project staff roles, abilities and provides input to assess performance and development needs

Business Knowledge & Partnership
Creates an atmosphere where business partner issues are dealt with professionally and in a timely manner. Suggests solutions that make sense and optimize the value of assigned projects. Communicates openly and effectively in a manner consistent with the audience. Recognizes the importance of superior quality in providing a competitive edge. Ensures that reports are precise, timely and accurate

Problem Solving & Decision Making
Demonstrates sound analytical and diagnostic skills dealing with issues that are loosely defined and where information is available but must be further manipulated. Once decisions are made, is able to follow and direct action to implement intended results. Openly and directly confronts conflict until resolved. Knows how to execute to get things done. Optimizes the use of all available resources

Leadership
Supports one or more business units. Responsibilities are assigned in accordance with business client priorities. Results are reviewed with next level manager for clarification and direction before proceeding. Maintains effective partnerships across the department, and with business customers, and is able to provide management with substantive input and influence peers and project staff through an inclusive style and recognition of abilities and knowledge

Planning and Project Management
Identifies those project tasks that are most important and maintains a clear sense of priorities and the larger picture. Anticipates and effectively responds to changes in workload and resource. Works with management to provide input to the planning process

Financial Awareness
Understands and has input to the budget process and is responsible for expense control of assigned projects. Demonstrates sound cost-effectiveness. Failure to achieve objectives can result in delays or inefficiencies resulting in readjustment of resources and/or staff. Is responsible for information of importance and whose disclosure could harm the overall financial position of the company

Human Resource Management
Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others. Able to balance the workload of team members and work effectively with individuals of varying abilities. Able to identify the talents of others and match them to the tasks that will best suit the project goals and/or provide growth for the individual. Demonstrates a capacity to recognize, value and respect differences across a diverse work force. Responsible for the accurate and timely input assessing the skills and contributions of assigned project staff

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Information Systems