PREMIER FIELD ENGINEER - SCOM

Job Category: Customer Service & Support
Location: Irvine, CA, US
Job ID: 830838-106974
Division: Services & Support

PREMIER FIELD ENGINEER - Microsoft Systems Center Operations Management (SCOM)
Location: Sacramento or San Diego (NorCal or SoCAL)

The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. The PFE in this role will be capable of providing field technical support presence for groups in the Microsoft Services organization as well.

Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software. You will also provide technical support including product technical training onsite, by phone, and electronic media. You must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved. Overnight travel and travel across the US is required on all of these roles.

Travel is 70%, with the majority of this targeted in the state of CA
Must possess current passport or be able to obtain passport within 90 days of hire and must be available for travel dispatch 24x7x365.

Qualifications:
Superior problem solving and troubleshooting skills at the System Engineer level
Exceptional customer service, overall communication and technical writing skills
Technical depth to communicate with development and other internal organizations at a peer level
Ability to work independently with minimal management supervision and as part of nationwide team of engineers
Demonstrated aptitude for providing exceptional customer service in politically charged environments
Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development
Ability to actively participate in team support by proposing and implementing solutions
Ability to apply technology to improve existing products and systems at customers and for internal use

Technical Requirements:
Solid understanding of standard client/server, networking, and Internet fundamentals
Superior knowledge and demonstrated technical proficiency in System Center Operations Manager
Experience in managing medium to large environments
Able to troubleshoot all aspects of SCOM effectively and understand the product configuration, flow and logging in detail
Understand fully the base OS and SCOM Management Packs and be able to discuss in detail at least one of the following Management Packs: Active Directory, Exchange, IIS or SQL including configuration, tuning and customization.
Secondary expertise in at least one of the following: Windows server Operating Systems, clustering, Scripting eg VB or Powershell, SQL- both management and querying, WMI and IIS.
Must be US citizen
Hold or be able to obtain a US security clearance

Preferred:
Experience in Active Directory services (AD), SMS 2003, System Center Essentials & WSUS
Knowledge of the following: SCOM Solution Accelerators, SNMP, SCOM Connectors and the SCOM Connector Framework, and the model based architecture in SCOM 2007.
MCSE

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PFE