Desktop Support innovative fast growing legal software company IT Help Desk Administrator IT HelpDesk Desktop Support for fast growing innovative legal software company. Our Desktop Support Associate will be charged with providing technical software, hardware and problem resolution to all our computer users by performing question/problem diagnosis; clearly communicate technical solutions in a user-friendly, professional manner and provide one-on-one end-user training as needed.
If you are an IT Help Desk Support, please read on!
What you need for this position:
- Thorough knowledge of PC hardware, a good working knowledge of Windows XP and Windows 7, and extensive knowledge of Microsoft Office Pro software w/Lync
- OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting
- Industry certifications such as HDI (Help Desk Institute), MCP (Microsoft Certified Professional), A+, etc.
- Experience with basic Active Directory administration and support
- Experience working in an ITIL v3 environment and complete understand of operating principles
What you'll be doing:
- Provides one on one user guidance either over the phone, face to face or by remote control support software to the end-user community on hardware, software, and network related problems, questions, and use.
- Responsible for the configuration, installation, maintenance, and troubleshooting of end user computing devices, related applications and peripherals (will include desktops, laptops, mobile devices, Workstation operating systems)
- Execute the imaging, installation and deployment of desktops, laptops, mobile devices, operating systems, application software, printers and peripherals (new and upgrades) on both a one-off and project basis
- Create tickets, respond to tickets, and escalate tickets as necessary. Each ticket must have detailed troubleshooting documentation that explains the problem, work done on the problem and the resolution to the problem.
What's in it for you:
- Great pay and Excellent benefits
- Career growth and Financial stability
So, if you are an IT Help Desk Support, please apply today! CMM-ITHelpDeskOK, CyberCoders
CyberCoders, Inc is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
