Manager, Technical Operations - Fulfillment

Requisition #: 58476
Job Title: Manager, Technical Operations - Fulfillment
Country: United States
State: Kentucky
City: Louisville
Employment Status: Full Time
Division:

Job Responsibilities:
(Description)

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Inspiring Innovation is a core value at ADP and in Information Technology we are committed to delivering it - for our clients and colleagues around the world. Whether it's the latest in mobile apps, the best in operating platforms or the most secure systems - Information Technology plays a critical role in ADP's growth. ADP is recognized as an innovation leader, and is on the Forbes list of the top 100 Most Innovative Companies in the World and is ranked in the Top 50 on IDG's Computerworld list of the 100 Best Places to Work in Information Technology (IT).

Technology at ADP. It's the foundation of the products and services that have made us a world-wide leader in workforce solutions. With us, you can combine technical skills and business acumen, to effectively consult as well as solve technical challenges. You have the opportunity to train on leading-edge technologies that continually redefine what's possible in our industry.

Manager, Technical Operations, Fulfillment
Location:
3900 Collins Lane Louisville, KY 40245
Candidate Profile:

- Experience in a document production/printing/design/programming environment (one or more)
- Leadership experience, preferably of some technical resources
- Product design/transformation/development experience
- Good writing/documentation skills
- Data management/data analyst/process re-engineering experience

Job Description:

Manages the daily activities, of the Systems Performance Group (Business Analysts) to ensure all scheduled work, special requests and all other related tasks are performed in accordance with established standards and deadlines. The System Performance group owns the production environments for all operational clients. Plan the work assignment for the most efficient use of personnel and equipment. Conducts interviews, performance evaluations and salary planning for department personnel. Serves as a member of the product system user group. Enforce consistency and standards across client production systems.

Position responsibilities:
- Manages the daily activities of the Business Analysts ensuring all scheduled work is performed in accordance with established quality and accuracy standards.
- Determines appropriate staffing based on work to be done, new business and lost business.
- Monitors quality and efficiency of work. Drives improvements.
- Identifies and manages applying new releases, patches, upgrades, etc. to the production system
- Prioritizes client and global enhancements/improvements to benefit systems.
- Established individual performance standards and goals and communicates to associates through performance planning. Provides periodic performance feedback versus objectives and conducts annual reviews on all associates. Responsible for department hiring and terminations as required.
- Manages and maintains production budgetary expenses in line with projected plans.
- Prepares and/or reviews and approves department performance reports and submits to management according to scheduled deadlines. Participates in the decision-making proves within the region as required, concerning BA support issues and procedures.

Qualifications Required:
(Experience, Skills, Academic)

- Education: Bachelor Degree or equivalent combination of education and experience
- Experience: External Candidate: Minimum 4 years experience as a Manager in benefits administration/HRIS environment. Internal Candidate: Minimum 3 years experience in a supervisory role, or years experience in a regional management role of equal ranking.
- Generic Skills: Strong written and verbal communication skills. Excellent interpersonal skills. Well organized and disciplined at time management. Must excel at providing direction and coaching to direct reports. Must be visible and regularly communicate with front line associates. In-depth knowledge of systems and database management.

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

The Benefits of a Career at ADP:
At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. Our environment is fast paced and dynamic with work/life initiatives that allow for individual goals to be realized. ADP offers excellent benefits effective first day of employment!

Some Benefits Include:
- Medical/Dental/Vision (effective first day)
- Pension Plan
- Company Matched 401K
- Stock Purchase Plan
- Vacation/Personal Days/Holidays
- Tuition Reimbursement
- Corporate Discounts
- Employee Assistance Program
- Employee Referral Bonus

Plus, you will have access to our extensive offering of on-line and instructor led training which is made available to all associates through our Global Learning.

The TOP reasons to ADVANCE your career ADP !
- TOP NOTCH benefits package, 401K and Pension plan, along with numerous company perks for all associates
- ComputerWorld Top 100 Best Places to Work in I/T
- InformationWeek: Ranked 7th of top business technology innovators
- Fortune's list of America's Most Admired Companies
- DiversityInc Top 50 Companies for Diversity
- Forbes list of The World's Most Innovative Companies
- Diversity MBA Magazine: "50 Out Front for Diversity Leadership: Best Places for Diverse Managers to Work"
- One of only 4 AAA rated organizations by Standard & Poor's
- Corporate Equality Index: 100% rating and "Best Places to Work" by the Human Rights Campaign Foundation for LGBT employees
- Ranked # 1 by Fortune Magazine in the payroll services
- Working Mother Magazine Best Places to Work
- Invested more than $12 million in tools and programs over the last three years to enhance our employees
- Equality Company of the Year
- Training Magazine Rank #17 of the Top 125

J2WTECH
WITI

All Locations: United States, Louisville, KY

Education:
Job Category: Technology
Area of Interest: General Technology