Technical Assistant - Full-time (3 Positions)

Would you like to put your skills to work supporting a fast paced, technology driven company?

HickoryTech, a dynamic communications company offering a full range of the latest products and services, is currently seeking qualified candidates for the following opportunities in our Mankato location.

Technical Assistant - Full-time (3 Positions)

Responsibilities include providing telephone user software support to Internet and Digital TV subscribers, assisting prospective subscribers with questions concerning HickoryTech's service offerings and compatibility issues, and assisting in maintaining customer support database and software support material.

Job requirements include two years of experience with personal computers, including Internet, experience with Windows 95 through Windows 7, MAC OS 7.0 +, TCP/IP, and/or PPP knowledge of standard Internet services including SMTP, POP3, DNS and FTP, proficient with all versions of Microsoft Outlook and Outlook Express, an understanding of all Microsoft and Macintosh operating systems.  Customer service and call center experience and one year advanced education in computer science or related field preferred.

Candidates must be available to work Monday through Sunday mid-day to late evening shifts. Multiple shifts available.