First Level Systems Engineer

Title:First Level Systems Engineer
ID:TEC00027558

Description

First Level Systems Engineer

Overview

Level 1 Support is responsible for triage, troubleshooting, resolution and escalation as per service levels and documentation. Candidate will be responsible for providing first level support in the management, monitoring and control of the TR Services as defined by the responsibilitis of the Team. The position will involve shift work, covering services provided globaly on a 12x7x365 basis.

Responsibilities

- To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner
- To ensure correct referral and escalation of such issues
- To ensure that all work is carried out in accordance with the requirements of the Quality Management System operated in the respective site
- To identify and report deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed
- To produce routine daily logs, exception reports and to produce reports on major service incidents
- To carry out scheduled system software and hardware upgrades as directed through the Change Management System
- To liaise with internal and external customers answering queries and resolving service issues in a timely and professional manner
- To ensure that customers and respective helpdesks receive timely and accurate advice of service problems
- To ensure personal awareness of and adherence to established Incident Management and Problem Management procedures

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Preferred Skills
- Excellent working knowledge/experience of Solaris/Linux or Microsoft Server Operating Systems
- Excellent working knowledge/experience of Microsoft Office, Internet Protocols, and networking techologies.
- Strong technical, analytical, and problem solving skills with emphasis on both process and technology to solve business problems.
- Demonstrated ability to work at both conceptual and detailed levels.
- Creative thinker with ability to think outside the box.
- Excellent interpersonal, consulting, and relationship management skills.
- Superior written and verbal communication skills to clearly document and communicate with other groups globally.
- Strong ability to multi-task various/changing priorities.
- Highly-accountable and able to deliver high-quality results on time.
- Strong achievement orientation and driven for results. - Continuously strives to build knowledge/skills, shares expertise.
- Assesses own strengths and weaknesses, sets and achieves challenging goals.
- Takes pride in work product and pays close attention to detail. Looks for ways to improve and promote quality. Monitors own and others work to ensure quality. ability to work independently and as a member of a team
- Reacts well under pressure and is comfortable multi-tasking in potentially high pressure situations.

Desired Skills
- Experience of UNIX, NT, VMS, Teradata, TCP/IP and Internet Technology would be an advantage
- Excellent understanding of ITIL process with appropriate fundamental accreditation
- Exposure to Netcool , Formula or similar monitoring tools
- Exposure to Windows Administration
- Worked in a global support environment and interaction with US and European customers
- Must be flexible, self-motivated, and have a "can-do" attitude
- Be driven and committed to the goals and objectives of the team and organization as a whole
- Must have minimum knowledge and understanding of financial markets

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.Intrigued by a challenge as large and fascinating as the world itself?

Job: Technology Operations
Primary Location: Creve Coeur, MO, US
Other Locations:
Organization: F&R CTO Content Technology
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time