Regional Technical Support Engineer - BB1-RTSE-CENTRAL

Regional Technical Support Engineer for Medical Device Firm Regional Technical Support Engineer

We are a Silicon-Based medical device firm that has created a patented non-invasive cataract removal surgical device, which not only dramatically increases the success rate of the surgery, but also greatly shortens the healing time. Our ground-breaking technology utilizes lasers to allow for a level of precision that was never imagined to be possible.

Since our founding in 2004, we have continued to grow dramatically, and have an immediate job opening for a Regional Technical Support Engineer to work our Central region of the US.

What you need for this position:

- 7+ years experience in Service Management role in a medical device company
- Knowledgeable about lasers and optics is highly desirable, preferable femtosecond technology
- Ability to troubleshoot and repair electro-optical and mechanical systems
- The ideal candidate will be based in the Central region of the United States (about 120 Miles or less from Springfield, Missouri)

What you'll be doing:

- Provide on demand first and second level field technical support to customers, including after-hours phone support, holiday and weekend on-site support as needed
- Install and verify proper operation of systems at a customer medical facility
- Perform scheduled preventive maintenance that includes calibrations, hardware or software upgrades, and verification of system specifications
- Troubleshoot customer complaints via telephone support, error log files or onsite visits (Fly and Fix)
- Maintain spares inventory and provide input on parts usage and failures within Great Plains ERP system
- Actively support worldwide conference calls and service summits/workshops
- Provide setup and technical support at trade shows, sales demonstrations and customer sites.
- Create and maintain service records and documents in a call management system per FDA and regulatory agency compliance
- Provide feedback and communication to enhance technical service documentation and bulletins.
Regularly provide communication updates to service management and other service staff colleagues.
- Develops and maintains service oriented documentation such as SOP's, Field Service Bulletins, Installation Manual, and Service Manual
- Responsible for training Field Service Engineers worldwide, including distributors Field Service Engineers and customers Technicians
- Assures optimum equipment uptime for customers/distributors by quickly responding to customer reported problems and managing their expectations via phone and email
-Ability to interact with customers/distributors in a positive and supportive manner
- Required to visit customer sites in USA & Europe and travel approximately 75% of the time until more field engineers are added
- Service related activities and findings must be documented into the call management database per Medical Device Reporting (MDR) guidelines
- Prepare training documentation and serve as the initial training instructors to mentor and develop new service personnel
- Develop and maintain quality compliance procedures that are used within the organization

What's in it for you:

- 65k-120K+ Depending on location and experience
- Great Benefits
- Fullfilling work

So, if you are a Regional Technical Support Engineer with experience, please apply today! BB1-RTSE-CENTRAL, CyberCoders

CyberCoders, Inc is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.