Title:Storage Technology Analyst (Creve Coeur, MO or Eagan, MN)
ID:TEC00027563
Description
The ideal candidate will become a member of the CPS Network & Storage Lifecycle Management team responsible for successful delivery and execution of reactive and proactive processes and activities required to design, implement, maintain and improve the compliance and performance across CPS-CIS Network & Storage organization.
To achieve success and a critical resource, you will liaise among various stakeholders in order to elicit, analyze, communicate and validate requirements for changes to our processes, policies and information systems. This position can be located in any of the following locations: St. Louis or Eagan
MAJOR AREAS OF ACCOUNTABILITY
Technology (20%)Demonstrates a thorough understanding of our service offerings and technical ability to help drive decisions relating to technology, processes and policies. Analytical, process and technical skills required, including a thorough understanding of how to interpret our needs and translate them into process and technical requirements to be adopted and widely used across CPS-CIS organization. Implement new processes or changes to existing processes to transform and improve our service offerings and operational stability.
Leadership & Communication (30%) Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements and deliver artifacts, workflows and/or automation. Experience in facilitating gathering input from subject matter experts. Communicates goals and expectations, as well as provide training around process execution within technology. Strong negotiating, influencing and conflict resolution skills. Exhibits strong organizational, analytical, multi-tasking and prioritization skills with ability to execute in a high pressure environment. Contribute to, influence and direct a variety of work streams concurrently. Ability to independently set priorities and meet deadlines in a fast-pace environment. Independently operates in a culturally diverse environment, adapting communication style, procedures, process and approaches as necessary
Management & Administration (50%)Create and implement processes, workflows and working practices to improve the effectiveness and efficiency of staff, and to enable staff to deliver best in class service. Formulate recommendations to improve and support our business activities while working with senior management, internal stakeholders, and key resolvers to identify areas of process improvement and opportunities to streamline support practices. Defines, develops, and coaches others in best practices for requirements gathering and management. Updates existing processes and capture new processes as needed. Responsible for ensuring quality and consistency of all processes. Recognizes and documents necessary regional variances and roll out new processes to all centers. Conduct regular audits of processes to validate accuracy. Devise and measure process model success. Solicit and track improvements, pain points, issues from stakeholders; produce timeline/roadmap of upcoming initiatives; prioritize and produce status reports. Drive consistency and ensure staff is using and aware of processes, workflows and practices. Ability to work on multiple initiatives simultaneously. Participates in meetings with clients to gather and document requirements and explore potential solutions. Develops a close partnership with stakeholders within DCO Management to assure processes, workflows are aligned across our organization. Communicate regularly with direct manager and teams, ensuring teams are providing required services. Interacts with CPS-CIS Network & Storage organizations, internal Project teams, stakeholders and possible Business
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.
Qualifications
Education
Bachelor's degree or equivalent experience
Knowledge and Skills
2+ years of experience with storage technologies or prior experience with either TR's Storage and Network InfrastructureExperience either functionally or technically with SAN, NetApps and TSM highly preferredSolid understanding of process management toolsExperience working both independently and in a team-oriented environmentAbility to conform to shifting priorities and proactively drive changes and improvements in our processes and method of work. Proven history of ability to capture the attention and respect of key decision makers by providing new and useful ways of thinking about Excellent interpersonal skills including the ability to work with individuals at all levels in the organization - strong relationship building abilitiesExcellent written and verbal communications skillsAbility to work in fast-paced, changing and ambiguous environments Proficiency in technical/process writingAbility to be broadly focused and manage multiple efforts concurrentlyExcellent analytical and data interpretation skills.
Previous Experience
ITIL Certification preferred.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60, 000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. Intrigued by a challenge as large and fascinating as the world itself?
Do you want to use your passion for technology to help build the knowledge economy? Are you interested in challenging and cutting edge technology projects? In the Thomson Reuters "Tech Careers" iPad app, our technologists from around the world provide personal insight into projects they've worked on. They talk about the ideas, practical problem solving, open dialogue and knowledge sharing - and how the breadth of our business helps their diverse and evolving careers. Interested in helping build and develop the world's leading source of intelligent information for businesses and professionals? The app also shares our latest technology vacancies globally. Learn how our technologists help build the knowledge economy. Download our Tech Careers iPad app
Job: Technology Operations
Primary Location: Creve Coeur, MO, US
Other Locations: USA-Eagan-610 Opperman Dr, Eagan, Minnesota, United States
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Travel: Yes, 10 % of the Time
