Customer Service Representative - Temporary Position

Customer Service Representative - Temporary Position

Job ID: 2013-16789

# of Positions: 5
Posted Date: 5/10/2013
Job Location: US-NJ-Old Tappan
Position Type: Temporary Full Time
Category: Customer Service

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.

Responsibilities

This is a 12-15 week temporary assignment. Training will be provided. As a member of our highly rated Customer Service team you will be responsible for managing our critical customer relationships. You will interact with clients across the country via the telephone. You will also learn the intricacies of our publishing business as you communicate with customers and sales representatives to assist them in placing their critical seasonal orders.

We provide comprehensive training that allows you to learn our products and services in order to provide extraordinary customer service. To be considered you should have the following skill set:

Excellent interpersonal and communication skills
Ability to multitask and thrive in a fast paced environment
Professional attitude and openness to work in a team environment
Detail oriented
Strong computer skills: Word, Windows and Internet savvy
Customer focused with a true service attitude

Qualifications

Related work experience:
Prior Customer Service experience in a large publishing, manufacturing or service call center environment is preferred
PC/Internet literate

Formal education or equivalent: High School graduate
College degree preferred (business or related degree)

Skills: Excellent phone communication skills
Good PC skills/intermediate word processing 45 wpm, ability to use various PC/CS utilities
Excellent customer management and communication skills
Strong interpersonal skills
Must be able to exercise good independent judgment

Other:
Good at facilitating problem solving with customers/colleagues
Ability to work well under pressure with heavy phone volume
Must be able to work in a team environment and be flexible to learn new things
Attention to detail and accuracy
Well organized
Ability to work with minimal supervision