IT Help Desk Manager

Established real estate developer/builder with a specialty in mixed-income housing seeks an experienced IT professional to join our team.  As the IT Help Desk Manager, you will supervise/coordinate activities and operations of technical support/help desk department and staff. You will also provide oversight of the day-to-day operations. Ideal candidate must be committed to excellence and high standards. 

Since 1984, L+M Development Partners (formerly L&M Equity Participants) has been a leader and innovator in real estate, responsible for over $2.5 billion of development and construction. Working with community, government and investment partners, we've invested in more than 15,000 units of high-quality, affordable and market rate housing in the tri-state area. In the process, we've helped to create a resurgence of areas once scarred by decay and neglect.

Today, L+M is an integrated organization with affiliated companies in development, construction and management. This breadth of in-house expertise provides us with an exceptional degree of control -translating to unsurpassed quality and efficiency in every new venture. From affordable housing to luxury condominiums, we bring the same level of commitment, creativity and integrity to everything we do.

JOB DUTIES AND RESPONSIBILITIES:

• Organizes, directs and monitors daily activities of help desk staff and provide oversight of the day-to day activities of IT department.
• Distributes workload to help desk team; monitors and reviews performance.
• Performs help desk staff duties as needed.
• Assists in the implementation and installation of new remote offices.
• Monitors service calls to observe help desk staff's demeanor, technical accuracy, and conformity to company policies; provides feedback as needed.
• Monitors and analyzes productivity of help desk staff; generates reports based on analysis.
• Fields questions from help desk staff and clients; recommends solutions to customer/end user issues.
• Compiles status and work-volume reports for management.
• Maintains records of help desk requests and complaints.
• Possesses and maintains thorough knowledge of computer product information.
• Performs other duties as assigned by manager. 

JOB QUALIFICATIONS:

• Excellent customer service and interpersonal skills.
• 3-5 years of IT management experience along with supervising helpdesk teams. Experience in a Real Estate Development/Property Management environment is a definite plus.
• Demonstrated ability to supervise and motivate subordinates
• Strong organizational, problem-solving, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work evenings and weekends as needed.
• Demonstrated ability to work across business units.
• Ability to manage priorities and workflow.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Manage time and workload juggling multiple priorities.
• Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical specialization.
• Proficiency in Windows XP and 7 Pro, MS Office 2003, 2010, Windows Server 2003/2008, -Toshiba Copiers/scanners/printers, LAN/WAN, VPNs, WiFi, 3G/4G, Lenovo PCs, HP/Brother printers, IBM System X Servers, Backup Systems, Avaya IP Office Phone Systems, BlackBerry-IPhones-MDMs.
• Proficiency in Sage Timberline and Yardi Voyager are definite pluses.

REQUIRED PROFESSIONAL DESIGNATION/CERTIFICATION:

• Bachelor's Degree in Computer Information Systems or related field
• Windows and Exchange Server Certifications preferred

TRAVEL REQUIREMENTS:

• Travel 20-40% of the time to Job Sites, and other offices in the NY Metro Area. Valid Driver's License and own automobile required. Authorized travel expenses will be reimbursed.

L+M offers competitive compensation and benefits, and tremendous potential with a growing residential real estate developer/builder organization.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Disclaimer: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Please submit a cover letter and salary requirements with your Resume. Visit our website. No Phone Calls Please.