IT Field Technician - TEMP to HIRE - Minot, ND and Surrounding Areas

IT Field Technician - TEMP to HIRE - Minot, ND and Surrounding Areas

Location: Minot, ND and Surrounding Areas up to a 300+ mile radius (when necessary)

DETAILS
The support is Monday through Sunday, but will primarily be Monday thru Friday, with occasional weekend service calls, as needed

Support averages 30+ hours per week during the temp portion of the employment, hours are not guaranteed during this portion BUT should average 30+ if not 40 hours per week, hours worked are hours paid during the temp portion of the contract. The position is intended to go Full Time if our client chooses to hire you during the temp to perm period.

Hours of Operation:
The support is generally 8:00AM to 6:00PM, but there may be instances in which service is outside of these hours ( because we are servicing Retail, Financial, and Insurance industry accounts, the support is same day or next day support)

Position Summary:
Responsible for performing on-site or in-house servicing, repair and/or installations. Provides technical support in activities associated with the identification, prioritization and resolution of reported problems. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.

Compensation:
Hourly rate: $15.00 per hour
"PORTAL TO PORTAL" (drive time is paid at the same hourly rate as On-site repair time)
Mileage reimbursement: $0.34/mile driven per Elite mapping software "PORTAL TO PORTAL"

Requirements:

• Employees working on client accounts must possess A+ certification
• Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment
• Performs basic computer hardware and software installations
• Ensures all systems work properly and equipment is packaged and transported correctly
• Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
• Represents Organization in a professional and businesslike manner and communicates effectively with customers and associates
• Interacts with customer as directed, responding to routine technical questions or request for information

Expectations:

• Communication & Responsiveness
• Commitment & Reliability
• Organizational Skills
• Patience

Preferred Knowledge and Comfortable working with or LEARNING the following:

• POS (Point of Sale) equipment (NCR)
• LASER PRINTERS (Lexmark, HP, Xerox, etc.)
• PC desktop support (Dell, IBM, COMPAQ, etc)

Possible Opportunities for Certifications (at customer's request):
Lexmark Certs 

Additional details/requirements of what we are looking for:

• Employment is Subject to a Drug Test and Background Screening
• Travel to customer sites is mandatory and requires candidates to have a reliable form of transportation available on a Daily Basis
• Managing the shipping and tracking of all equipment used on daily basis is mandatory
• Physical Requirement - Ability to lift and carry up to 50 pounds