Desktop Support Engineer

Job Description

Job Title:Desktop Support Engineer
Job ID:269219
Location: US-Washington-Redmond
Full/Part Time: Full-Time
Regular/Temporary:Regular

Day to Day Work

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.

The Role:

Support customer sites to provide services including installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalation.

The General Duties:

* General hardware break/fix of laptops, desktops, printers, network devices
* Troubleshooting and repair of hardware and software issues to maintain business continuity
* Diagnose, troubleshoot and repair peripheral equipment and handhelds
* New hardware upgrades; moves, adds, changes in a laptop and desktop environment;
* Optimizing hardware/software/networking products and configurations as scripted ensuring customer satisfaction.

Responsibilities include:

* Install and implement connectivity and high-end systems products.
* Participate in the configuration and support of internal systems.
* Perform repair and parts replacement on desktops/laptops/tablets.
* Complete desktop support training course and 4 major OEM platform certifications (Dell, HP, Toshiba, and Lenovo) within 30 days of hiring.
* Monitor and document daily service activity.
* Demonstrate excellent customer service and customer interaction (via phone, e-mail and face to face).
* In this position, you will manage continuous improvement of service delivery, your schedule (demonstrate excellent time management) and your interaction with other departments.
* You must have a clear understanding of Active Directory utilizing group policies and SMS.
* You must be proficient with Microsoft applications, Windows Vista, Windows 7 and Server 2008.
* You should have positive, constructive attitude and the ability to work both independently and in team environment.

Role Requirements:

* 2 or more years in a technical field support and/or desk side support role
* High School diploma or GED required
* Remedy or Peregrine helpful
* A+ Certification required
* OEM certifications (Dell, HP, Toshiba, Lenovo) other certifications and/or training as requested.

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.