PFE WW BUSINESS MANAGER

Job Category: Customer Service & Support
Location: Redmond, WA, US
Job ID: 827077-104495
Division: Services & Support

Global Business Support (GBS) Business Manager

Are you a fast-moving technology professional with a knack for understanding complex business, explaining it simply and getting results quickly across many stakeholders and organizations within Microsoft? Do you want to play a key role in driving growth and innovation in one of Microsoft's multi-billion dollar businesses? Do you thrive on leading through influence? We have a great role for you, working as a WW Business Manager in the new CSS Global Business Support (GBS) organization.

The new CSS Global Business Support organization is all about serving Business customers - from Enterprises, to Small and Medium Businesses (SMB), to Partners and Developers. GBS is managed end-to-end from Service Planning and development, to offerings, marketing, sales, delivery and giving feedback on products. The organization is split into two teams - GBS Strategy, led by Shannan Collins and GBS Delivery, led by Marlena Werder. Our engineers provide technical leadership for customers around the world to help earn loyalty for Microsoft, promoting IT health through onsite, remote and dedicated support services.

As part of Customer Service and Support (CSS), GBS partners with Enterprise Services (ES) to strengthen the Microsoft Services field engineering capability worldwide. GBS is a dynamic global organization with ~8000 employees direct line and another ~3000 dotted line in the field. We've built this organization on a history of unwavering commitment to customers and partners (GBS Delivers!). We are not afraid to take risks, we have an entrepreneurial mindset, we learn fast, and we move quickly. The Business Manager will report into the Sr. Director of GBS Business Strategy & Management.

As Business Manager, you have 5 key responsibilities:
1.Strategic Planning: Orchestrate the process of creating strategy with the Leadership Team and partner with the Communications team to drive communication of the strategy across the organization. Organize and drive long-range strategy, business and financial planning, organizational priorities, related team activities and related internal communications (eg MYR, Business/Strategy reviews, LT/BM meetings. FY budget planning). Track progress against org priorities, decisions, and action plans.
2.Organization Business Results & ROB: Orchestrate process for collaboration and driving efficiencies to achieve business results. Create and execute the Leadership Team and Organizational ROB - driving decision making, continual awareness of critical issues and business results in partnership with Delivery Leaders, Business Managers, Finance, HR, Comms - through a well-organized and productive series of meetings and reviews.
3.WW Business Manager Community: Orchestrate regular rhythm of Business Manager community meetings to improve consistency of approach around orchestrating work and communication as part of the ROB.
4.Stakeholder Relationships: Orchestrate approach and process for strategically managing LT key stakeholder relationships. Help identify org stakeholders and enable LT to manage relationships.
5.Leader Support: Develop and execute the WW GM's ES Field and Internal engagement plan - developing a rhythm of internal org/field/customer visits and calls, preparing clear agendas and briefing materials and ensuring that follow-up actions are documented, completed and results recorded. Collect background information, intelligence, supporting data, package them and present to leader to maximize his/her impact at internal/external engagements.
We are looking for a seasoned individual with proven track record and strong skills in multi-disciplinary business strategy, business operations, finance, communications and internal stakeholder management. This role calls for a balance of leadership and influence skills across the senior leaders within the team and beyond and significant individual contributions. As this role is a Senior IC role, your ability to lead through influence at all levels in the organization is imperative. Your ability to respond quickly as new opportunities arise is critical - you play a very important support role for the leadership team. When time-sensitive and confidential business challenges come up, we will look to you to manage the Leadership Team's coordinated response effectively and with urgency.

As a key member of the WW Enabling Functions, you will have an essential voice with the extended leadership team, while also being a resource to help support the broader strategic and operational needs of the team.
Position Requirements:
Independent strategic thinker about business issues and organizational strategy
Creative thinker who can see the big picture' and unite new and disparate ideas with practical plans, working comfortably in the face of ambiguity while driving persistently towards success
Demonstrated excellent analytical, problem resolution and decision-making skills
Strong executive presence and demonstrated ability to build, extend and maintain senior management relationships
Superior judgment, team building, budgeting, presentation skills, and the ability to work under continual deadline pressure
Strong oral and written communication, organizational, and interpersonal skills
Presentation-building skills
Adaptability, flexibility and the ability to deal with ambiguity associated with working in a fast paced and changing environment
Strong program and project management and negotiation skills while working within established business priorities and constraints
Demonstrated capability in managing large, global, complex projects
Ability to deal with conflict and multiple constituencies and manage multiple simultaneous objectives
Extremely organized and process focused. Ability to clearly prioritize and effectively manage multiple tasks and projects in parallel and effectively achieve results through a largely indirect group of internal MS partners.
Strong cross-group collaboration skills and ability to have impact through influence
The initiative and determination to respectfully demand the attention of busy stakeholders
An ability to deal with adversity, ambiguity and last minute course adjustments
Strong knowledge of how Microsoft does business in the field and with partners
Demonstrated strategic planning and execution skills
15+ years of business experience in the technology industry
MBA or advanced technology degree with business management experience
Deep knowledge of the Microsoft SMSG field organization and Services is a plus

Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://blogs.msdn.com/peoplefirst. Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft".

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