Desktop Support Specialist

Yoh has an ongoing Contract opportunity for a Desktop Support Specialist (DOD Secret Clearance) to join our client in Newport, RI.

Possession of or the ability to obtain a DoD Security Clearance is required as a condition for employment.

Job Responsibilities:

- The position will provide onsite desktop support.
- Working in a military environment.
- Handling technical issues via email, phone, and in person.
- Troubleshooting hardware and software on Dell/HP laptops, desktops, Xerox/HP network/desktop printers, and installing peripherals.
- Partake in on the job training.
- Provide appropriate customer service support.

Job Qualifications:
- A+ cert and Security+ cert are required within 60 days of start.
- Experience with troubleshooting hardware and software on Dell/HP laptops, desktops, Xerox/HP network/desktop printers, installing peripherals (BB's, scanners, printers etc).
- Experience working with a ticketing system (Remedy and SM7).
- Experience working in a team and in an individual environment.
- Ability to learn by on the job training, shadowing current employees and retaining what is taught.
- Also able to be flexible with processes and procedures that are always changing.
- Some on call work will be required on occasion.
- Candidates must have technical computer, printer and general software repair experience (A+ certified is a plus).
- Experience with Face to face customer support is required with remote troubleshooting experience.
- DOD Secret Clearance is required (will be provided with SSBI).

Discover all that's possible with Yoh. Apply now.

Recruiter: Kelly Burkert

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading workforce solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH; J2W: GOV

Tax Term: CON_W2

J2WVETJOB

Ref: 1020709

YFS/Aviation: IT & Telecom