A/R Relationship Specialist

Job Details

A/R Relationship Specialist - 20750

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Job TitleA/R Relationship Specialist
Category Accounting/Finance

Requisition Code

20750
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

PRIMARY RESPONSIBILITY: Provides Fanatical Support by acting as primary point of contact for all customer billing/payment issues on assigned portfolios. Ensures the collections function is working efficiently by controlling credit to customers and collecting all monies due to minimize the risk of bad debt. Manages the collection of customer accounts from an assigned portfolio. Initiates problem resolutuion by using various research and reconciliation techniques. Manages bad debt in a portfolio environment by working through issues with assigned customers. Results driven while maintaing collegial relationships with customers. Interacts with various internal departments. Deals with internal and external calls in a polite and timely manner. Records all forms of communication with customers on the Navision system.

KNOWLEDGE/SKILLS/ABILITY: Intermediate knowledge of Excel. Ability to multi task in a fast paced environment. Excellent customer service skills. Working knowledge of MS Office. Ability to manage multiple projects. Excellent communication skills, both written and oral. Excellent negotiation and conflict resolution skills. Experience in portfolio collections. Experience with Oracle preferred. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusivenessin small groups. Ability to provide FANATICAL support.

JOB COMPLEXITY: Works on assignments that are semi routine in nature but recognizes the need for occasional deviation from accepted practice.

Job Requirements

EXPERIENCE/EDUCATION: High school diploma or equivalent required. Typically requires a minimum of 3 years of related experience with a minimum of 2 years in a customer service environment. High School diploma or equivalent.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 4,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills
Type of Job(-US Only) 0