Consultant, AMS, Lync Collaboration Engineer

Consultant, AMS, Lync Collaboration Engineer (Job Number:19766)

Description

SUMMARY
The Lync Engineer will be responsible for providing support to tier 3 customer environments. The Lync Engineer will demonstrate the value of our Network Operations Center functions to clients offering world class service and support in a managed service solution.

ESSENTIAL DUTIES AND Responsibilities:
- Investigate and resolve escalated issues. Research problem information to proactively identify trends and potential sources of new problems while preventing the replication of issues within the environment.
- Perform health checks in client environment on an annual basis, discovering potential improvements as well as possible opportunities for additional services.
- Perform monthly reporting for each assigned client.
- Assists in onboarding new clients as assigned.
- Through continuous review, ensures all open incidents for assigned clients are being worked to resolution; escalates any aged issues to management as needed.
- Assist in development and delivery of project/OAI activity in client environments as delegated by Senior Engineers and/or Management. Updating Customer environment documentation
- Installing updates to Lync Servers

Qualifications
- 3-5 years' experience Supporting/Implementing Microsoft Lync, Exchange, Active Directory services
- Active Directory
- Certificates (public and private PKI)
- DNS
- TCP/IP and routing
- SIP fundamentals
- Administration, Deployment of an OCS or Lync environment
- Administration and Deployment of Exchange Unified Messaging
- Enterprise Voice (Regular Expressions, Dial Plans, Voice Routing, Voice Policies)
- Understanding of media gateways and SBC
- Knowledge of PRI connectivity, TDM or IP telephony
- Network Monitor and/or Wireshark
- Reverse Proxy
- Understanding of Hardware Load Balancers
- Excellent communication skills, team focus, and good business judgment is a must.
- Experience supporting mission-critical 24x7 enterprise-class applications and systems
- Ability to troubleshoot remotely, or blind, with minimal visibility into a customer environment.
- Ability to command a strong presence while interacting with customers and partners

Certifications- (required to obtain within first 6 months)
- 70-664
- 70-665
- 70-336
- 70-337
- PSLP Lync Voice Support Engineer

Avanade® Is An Equal Opportunity Employer. Avanade promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status.

Additional Area, Region or Service Line specific requirements:
Primary Location: United States-Washington-Seattle
Travel: No -
Job Type: Standard
Region:- Avanade Managed Services
Job: Systems Engineer
Capability Group: Not Applicable

LOC:USA