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Corpus Christi TX
Full Time Posted: Tuesday, 14 May 2013
Applicants must be eligible to work in the specified location
Job Number: 1758073 Business: GE Oil & Gas Business Segment: Oil & Gas About Us: GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. Posted Position Title: Field Services Coordinator Career Level: Experienced Function: Services Function Segment: Field Services Location: United States U.S. State, China or Canada Provinces: Texas City: Corpus Christi Postal Code: 78408-2621 Relocation Assistance: No Role Summary/Purpose: GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

The Services Coordinator will be responsible for defined work or projects with moderate complexity, including the daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory orders. Essential Responsibilities: In addition, you will:


  • Be responsible for daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops
  • Be responsible for resolution of issues related to shop processes
  • Represent customers in production meetings and communicates status to the customer
  • Be responsible for warranty and guarantee administration including prevention and identification of potential claims and management of actual claims
  • Ensure accuracy of documentation including shipping, invoicing and finance systems
  • Maintain Commercial Cost System and Component Repair Directory data including turnaround time, resolving Purchase Order (PO) specific issues and invoice issue resolution Qualifications/Requirements:
  • High School Diploma/GED with a minimum of 4 years of experience in a customer service role
  • Minimum of 2 years' experience in a customer service environment

    ELIGIBILITY REQUIREMENTS:

  • Position is performed mostly in an office environment within a manufacturing facility, sometimes required to work through production shop and warehouse environment with moderate weather related variations
  • Ability and willingness to work extended periods of time that require mental and visual concentration working with computers, numbers and customer documentation
  • Ability and willingness to push, pull or lift up to 50lbs occasionally, however, position is mostly sedentary Additional Eligibility Qualifications: GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics:
  • Experience supporting industrial repair or field service teams
  • Experience working in administrative customer support position, interacting with customer contacts and field service or repair teams, Oil & Gas industry
  • Strong knowledge of Microsoft Office applications, including Word, Excel and Outlook
  • Experience working with MRP or similar system
  • Minimum of 2 years of experience in safety, safety relief and/or control valve maintenance
  • Minimum of 3 years supporting services organization in safety, safety relief and/or control valves
  • Associates Degree in a technical field
  • Bachelor's Degree in Engineering related field
  • Customer driven/focused
  • Strong communication skills, verbal and written
  • Strong organizational skills
  • Team oriented and willing to lead others
  • High energy, detail oriented
  • Ability to read and interpret PSV Data and Capacity charts
  • Experience working with measurement devices and test gauges
  • Ability to successfully manage multiple tasks within a fast paced environment
  • Ability to prepare detailed reports and correspondence that are clear and intelligible
  • Ability to effectively communicate with all levels of management, customers and other employees
  • Sound judgment with the ability to make decisions and corrections when problems are detected
  • Ability to work independently and/or in team assignments
  • Ability and willingness to work overtime as needed to support customer requirements and seasonal business volume, at times in short notice
  • Strong history of dependability and reliability
  • Strong interpersonal skills and ability to work well with others
  • Six Sigma training (GE Employees only)

    Why join one great company when you can join many? We're passionate about making life better with new ideas and technologies. Experience personal growth and competency development as part of the GE team.

    GE Oil & Gas is a world leader in advanced technologies and services with 35,000 employees in more than 100 countries supporting customers across the industry-from extraction to transportation to end use. Making the environment, health and safety, quality and integrity our highest priorities is The Way We Work. Our technologies and services include: surface and subsea drilling and production, monitoring and diagnostics, measurement and controls, large-scale LNG, pipeline compression and inspection, well site and industrial power generation, technologies for the refining and petrochemical industries, and modular CNG and LNG units for transportation sectors. Through our customized service solutions, training programs and technologies, GE Oil & Gas partners with customers to maximize their efficiency, productivity and equipment reliability; develop their next generation workforce; and fully benefit from the megatrends of natural gas, the growth of subsea and hard-to-reach reserves and the revolution in asset health management. Learn more about GE Oil and Gas Today!

    To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Energy Management, Oil & Gas, Power & Water and Transportation, follow us on twitter: @geconnections

    • Corpus Christi TX, United States of America
    Energy
    GE
    GE
    JS1758073
    5/14/2013 1:45:15 AM
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