Senior Marketing Communications Manager - CSS

Job Category: Customer Service & Support
Location: Issaquah, WA, US
Job ID: 831662-107493
Division: Services & Support

Senior Marketing Communications Manager - Customer Service & Support

Do you have a passion for engaging with and inspiring employees? Do want to take your skills in marketing, communications and technology and apply them across one of the fastest growing businesses at Microsoft? Do you want to be a part of a high-performing, fun, creative and results-oriented team?

The Customer Service & Support (CSS) Communications team is looking for a Senior Marketing Communications Manager to drive our communications across the Devices and Entertainment (DES) and Consumer and Advertiser (ACS) teams. The DES and ACS teams are focused on delivering an exceptional customer support experience across all Microsoft products including Xbox, Surface, Windows 8, Office and Windows Phone.

This fun, challenging and highly visible position will report to the Internal Communications Director for CSS. The ideal candidate must be a team player who is able to think strategically while also being able to execute at a tactical level. They must be able to own and drive work independently while collaborating across teams to ensure that the correct message via a variety of mediums lands with stakeholders. Balancing delivery independence, alignment with the rest of the team, and incorporating feedback will be critical to their success. We are especially looking for someone who is creative and excited about trying new strategies and tactics to reach and connect with employees in innovative ways.

Core Responsibilities include:
Manage communications from the Executive Office for both DES and ACS. Working with the leaders of both organizations, and their Business Managers, the Sr. Marketing Communications Manager will develop a consistent rhythm of communications from the executive offices to employees within their organizations and beyond.
Drive execution of employee engagement & communications. In partnership with business managers and leadership across both DES and ACS, execute communications/tactics across key internal audiences including leadership, people managers and individual contributors, as well as to audiences outside of CSS.
Manage content creation and delivery. Research and drive the optimal, engaging mix of content/on-going editorial calendar in partnership with business Subject Matter Experts to support employees' information needs.
Develop the right channel mix to reach employees. Determine the best ways to bring the content strategy to life via the right mix of different technology and multi-media solutions.
Provide communications support. When appropriate, develop talking points, messaging, top quality written pieces to support the extended leadership team in both DES and ACS.
Partner with Human Resources. Develop a communications plan in partnership with HR to ensure leaders, managers and employees have the information and skills required to meet the CSS goals and strategy.

Requirements/Qualifications:
Project management - Candidate must be able to juggle multiple communications simultaneously in addition to managing stakeholders across the organization.
Execution Excellence - Candidate must be passionate about and excel in execution-focusing on key details, anticipating execution risks.
Proficiency with SharePoint and PowerPoint - Candidate will own all communication vehicles including team SharePoint sites and presentations.
Listening and collaboration - Candidate will gather requirements, respond and build deliverables based on input and feedback from global organization (cultural awareness).
Strong communication skills - written, verbal and presentation-level skills. Ability to communicate well with visuals elements from videos, products demos to PowerPoint.
Experience - 7-8 years of internal communications or marketing experience driving marketing communications, marketing events, marketing execution. BA/BS or higher degree, ideally with a focus in business or communications.

Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://microsoftcss.wordpress.com/.

SS:MCSS