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Washington, Washington DC - USD Full Time Posted: Saturday, 12 August 2017
Job Description

Senior Museum Desktop Support Technician

Who we are

InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people's lives.

We are seeking an energetic, highly-motivated, qualified Senior Museum Desktop technician to support a dynamic customer environment in downtown Washington, DC.

Characteristics we seek:

High energy and motivation to be fully engaged

Tremendous attention to detail

Ability to weigh a number of options and provide the most efficient solution

OUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive

Strong ability to build relationships with clients, co-workers and management

What experience you need:

Five years plus (5+) of real world user systems support, preferably in an enterprise environment, including recent and relevant experience in the following:

Windows 7/8.x, 10 systems

Apple Mac OS systems

Unix/Linux environments

iOS/Android devices

Specific experience in designing, deploying and supporting solutions is desired in these areas:

Writing Windows batch files/shell scripts (bash, PowerShell)

Deploying systems using Microsoft MDT

Supporting users via SCCM/RDP/Dameware

Building Servers in AWS environments

Experience supporting Apache

You should have these additional IT skills:

Superior hardware and software troubleshooting skills

Strong network connectivity skills, including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc.

Experience configuring, deploying and supporting mobile devices and working with synchronization tools

Office 2013/2016, especially Outlook, Word and Excel

Browsers to include IE, Safari, Firefox and Chrome

Experience using HEAT Service Desk Management System (or a similar system)

Museum requirements also dictate requiring experience with the following:

Video conferencing solutions, public address systems, public PC kiosks, and media players/video projectors/large-format televisions

Audio-visual conference room equipment

Public kiosk configuration, troubleshooting and repair

Digital cameras, scanners, and audio recording equipment

Advanced Active Directory network object and file system administration, including managing group policies

Desirable training/certifications:

BS Degree


MCTS in Windows or MCSE

Linux+ or RedHat RHCSA certifications

What you will do

You will provide senior-level remote- and on-site desktop, laptop and mobile (eg, iPhone/iPad) support for users in a dynamic government environment. This will include troubleshooting incidents and problems as well as handling requests for services, eg, installations, configurations, moves, migrations, upgrades. As a senior resource, you will be expected to take on the most difficult/complex assignments. These requests may come in person, via email, or via phone. Work will also include the following:

Event support, including: IT/AV support for internal and external meetings, including setup, installation, and/or configuration of Video Conference Equipment, projectors, speakers, podiums/microphones, and cameras; PowerPoint/Prezi presentations with presenter's remote and cordless keyboards and cordless mice; temporary Wi-Fi WAPs; setup of interactive/augmented reality simulators and public kiosk systems; setup and support of large screen TV's and/or projection on to large walls or screens; laptop setup for lectures

Coordinating with various vendors for system or event installations

Configuring, maintaining, supporting and remediating:

o A computerized public address system

o Network devices/printers and other equipment

o Public kiosk hardware (touch screens and PC hardware)

o Digital Video Recorders/Players and associated large screen monitors

Advanced troubleshooting of system environments and their interactions with the computing and networking infrastructure at the museum

Analysis and configuration of system or application software products

Conducting demonstrations and training (both formal and through mentoring), new user orientation, and providing documentation for newly installed hardware/software

Network administration, including creation of network accounts using established procedures; establishing and maintaining network file shares and access control; maintaining group policies

Executing project work such as:

    • Facility moves
    • Kiosk Workstation configuration and hardening
    • Integration of various network-connected components, eg, high-end data acquisition devices, media servers, digital signage, etc.
    • Supporting digitization efforts

Providing advanced technical documentation such as SOPs and work completed reports

Completing other duties as assigned

Clearance Requirements

Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred.


Weekend and after-hours work may be required by special arrangement.

Where you will do it

You will work primarily in one location in Washington, D.C. Main location is Metro accessible.

Please forward cover letter, resume and salary history/requirements to . InfoStructures is an Equal Opportunity Employer.

Washington, Washington DC, United States of America
InfoStructures, Inc.
InfoStructures, Inc.
8/12/2017 10:43:12 PM

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