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Middleton, Wisconsin - USD Full Time Posted: Monday, 19 June 2017
ETC seeks next great Service Superstar to join our Field Service team! If you simply can't get enough of ETC's awesome products, enjoy extensive travel, and want to be part of the on-site startup and servicing of our gear, this is the spot for you!

We're looking for someone with: 4 - 6 years of experience servicing ETC products, theatrical, architectural, and commercial lighting experience, phenomenal customer service, the ability and desire for up to 90% domestic travel, and the wherewithal to come up with and execute a plan on-site.

For this role, your "home base" isn't required to be in Middleton - we are open to candidates based anywhere in the US.

Representative Responsibilities:

. Energizes ETC systems at customer site.

. Ensures timely arrival to customer site through project management, department scheduler, and site contacts.

. Evaluates projects on-site to ensure field service plan was followed.

. Performs necessary adjustments to the plan and assures the adjustments are based on job information.

. Ensures system meets customer requirements.

. Performs effective end-user training.

. Ensures factory personnel have turn-on report, corrected drawings, and expense reports.

. Provides 24-hour customer support around the globe.

. Diagnoses technical problems accurately.

. Ensures repairs are made within the time frame agreed upon by ETC and customer.

. Informs customer of progress.

. Completes follow-up documentation

. Trains internal personnel, external technicians, and customers on the proper use of ETC products.

. Ensures training workshops have adequate preparation.

. Ensures training attendees are educated on ETC products.

. Performs hardware and software upgrades.

. Performs specified upgrade to meet customer requirements.

. Completes follow-up documentation.

. Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors, and end users.

. Ensures ETC is represented in a professional and enthusiastic manner.

. Provides feedback on product service issue and concerns to supervisor/manager, R&D, Manufacturing Test, Quality Group, and Product Managers.

. Provides positive and effective supervision regarding ETC equipment at job sites.

. Remains current on changes in policies, procedures, and product offerings.

. Ensures product knowledge is up-to-date.

. Reviews and improves existing procedures on a regular basis.

. Employee Travel

. This position is a field position requiring up to 90% of work occurring outside of an ETC office.

. This position requires occasional work in the evenings and weekends.

. Mentors both Field Service Engineer I and other members of Professional & Technical Services.

Additional Responsibilities:

. Other duties as assigned.

. Complete special projects and requests in a timely and positive fashion.

Knowledge, Skills, Abilities:

. Strong knowledge of lighting systems.

. Knowledge of high-powered electrical, digital, and analog control systems.

. Excellent communication and interpersonal skills.

. Excellent organizational and problem-solving skills.

. Excellent customer service skills.

. Strong degree of flexibility and independence.

. Computer skills.

. Able to use hand tools, power tools, and electronic test tools.

. Able to travel extensively.

. Must maintain an acceptable driving record and valid driver's license.

. Ability to work weekend and evenings as required.

. Able to work within a construction environment.

. Able to lift up to 65 pounds.

Education and Experience

. Bachelor's Degree or comparable business experience in increasingly responsible positions in the related discipline.

. 4-6 years of job-related experience.

. Demonstrated ability to perform the duties of a Field Service Engineer I.

. Demonstrated ability to work independently and perform multiple tasks without general supervision.

. Theatrical lighting experience.

. Customer service experience.

. Experience with mains voltage and 3 phase electricity.

Eligibility to work in the US without sponsorship

Posted by StartWire

Middleton, Wisconsin, United States of America
Electronic Theatre Controls
Electronic Theatre Controls
6/19/2017 9:07:37 AM

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