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Job Details

 

CX/Digital Strategy Consultant (Contract)

Location: Melbourne Country: Australia
 

The Role

Our client is currently under taking a large project to improve customer experience. As a CX (Customer Experience) and digital strategy expert the role will be focused around the analysis and development of the digital communication strategy with a view to improving customer experience. You will be responsible for analysis of current/future order methods and channels. The role will consider new technologies for ordering methods and how to implement change.

Tasks

  • Though leadership to develop a digital communication strategy.
  • develop strategy across sales, logistics and other impacted business units.
  • Align digital strategy and customer road map to ensure consistency
  • Develop governance processes
  • Develop growth
  • Support the development and documentation of user stories to support the system requirements for the orders models of the future.

Skills Required

  • Proven track record of developing and adopting a successful digital strategy
  • FMCG Experience
  • Customer Experience
  • Understanding of customers, sales, logistics processes within FMCG
  • Advanced problem solving & stakeholder engagement
  • Negotiating complex agreements

How to apply

These opportunities don't come around often so if you are looking for a role to work the latest technologies then...........APPLY NOW

For further information please call Jack in our Melbourne Office or email your CV and details to (see below)

Before you click 'Apply Now', please ensure that your contact details are included in your resume and that you only attach MS Word format Documents.

SPELLER INTERNATIONAL - SAP Recruitment Specialists

To be eligible to apply for this position you must either be an Australian or New Zealand Citizen, a permanent resident of Australia, or have an appropriate Australian work visa


Posted Date: 12 Feb 2020 Reference: JS2001051_1 Employment Business: Speller International Contact: Jack Bland