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Revesby, Sydney Permanent Posted: Tuesday, 17 April 2018
Parts Interpreter, Customer Support Centre - Revesby

Type:Permanent Category: Parts - Parts InterpreterLeading OEM for Construction & Mining EquipmentGreat team environmentWork with quality productsThe CompanyHitachi Construction Machinery Australia (HCA) is a global OEM brand that sells and supports a variety of high quality machinery and equipment for the construction, forestry and mining industries. Our 24/7 National Support Centre based in Revesby provides support directly to all our customers and branches nationally 7 days a week. The RoleWe are currently seeking an experienced Parts Interpreter to join our Support Centre. You will be technically minded and have the ability to interpret customer requirements, identifying the appropriate parts for their equipment. This position is fundamental in providing exceptional technical knowledge while at the same time delivering great customer service. This role is ideal for a highly driven individual that is detail focused and has a keen interest in mechanical products. Reporting to the Customer Service Manager, responsibilities include: Prompt customer and stakeholder response in accordance with policies & procedures, whilst striving to meet business targetsInterpreting customer requirements and identifying appropriate partsAnswering and replying to orders and enquires via phone, email, web portal and other sourcesReviewing customer orders ensuring they are correct, applying a high level of attention to detail As the ideal candidate you will possess the following key attributes: Strong parts knowledge with a customer service backgroundExcellent time management and ability to be able to multitask and navigate between system and databasesAbility to communicate with a diverse range stakeholders from various areas of our business, internally and externallyHighly development communication and interpersonal skillsStrong technical understandingAn understanding of Earthmoving, Construction or Automotive equipment is highly desirable but not essential. What's in it for you:A competitive pay rate with overtime rates where applicableUp to 4 weeks training on internal systems and processesConstant support from the management teamExcellent career progression opportunities within Hitachi

Revesby, Sydney, Australia
Hitachi Construction Machinery
Hitachi Construction Machinery
17/04/2018 5:51:25 PM

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