SAP HR Service Senior

Our partner is seeking an Architect service for Our partner Academy.

As an Our partner Academy Architect, the service is responsible for the Architecture of the Learning Management System (LMS) in SAP SuccessFactors, in terms of maintenance and processes. Together with Our partner Academy Designers and The Training Center, the service guides the team in how to configure the training paths to be deployed in the LMS, tests this configuration in the test environment, provides guidance for the use of (new) features, and helps integrate the new training paths into the LMS according to defined guidelines.

The service will also closely work together with the Business Analysts and the external supplier for the resolution of technical configuration design and user issues related to the learning journeys uploaded in the LMS.

The service will include:

- Working together with Our partner Academy Designers & Training Center to work out and test the LMS configurations for new training paths, providing guidance and advice on potential (new - unused) LMS features. Testing these configurations and keeping them as simple as possible.
- Working out new and simpler LMS configurations for complex training paths and liaising with the reporting specialist to ensure the new configurations fit the reporting requirements.
- Supporting Our partner Academy Training Center with the resolution of technical user issues in the LMS. If unable to resolve the issue, transferring the issue to Level 3 support via a Jira-ticket. Following up on the Jira-tickets and communicating the solutions within Our partner Academy.
- Based on the above activities, creating and updating documentation (Work Instructions and Quick Reference Guides).
- Liaising with all stakeholders (Designers, Training Center, colleague-Architects) within Our partner Academy to transfer knowledge about new and yet unused LMS features that might be of value.
- Focus on user experience and simplification.

Must-have requirements:

- Fluent in Dutch, French, and English. Teamwork with businesses or external partners and can easily build relationships of trust with them.
- More than 7 years of experience in configuring and using the LMS SAP SuccessFactors as a Configuration Consultant (knowledge of Items, Curriculum, Programs, Assignment Profiles, Exams, and the logic behind it).
- Preferably certified in LMS SAP SuccessFactors (Learning).
- Passionate analyst; the satisfaction of internal customers is essential.

Additional requirements:

- An eye for good documentation and can write and explain (train) qualitative guidelines and instructions.
- Dare to challenge the business requirements with the goal to create simplification in the LMS.
- Are organized and manage your priorities effectively.

Additional info:

- Start date: beginning of April 2024
- End date: 31/12/2024
- Work location: Center of Brussels & Schaerbeek (remote work possible)
- Work regime: full-time