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Job Details


IT Support (Permanent)

Location: Vancouver, BC Country: Canada Rate: 30 hours per Week, $30 per hour

Position Description


IT Support


Club Support Inc.

4300 SW Marine Dr, Vancouver,

BC V6N 4A6

Reports to

Denis Kateneff,



Technical School Diploma or Degree in Information Technology or Computer Networking and Technical Support, or Computer Engineering, or equivalent work experience, or equivalent knowledge.


Preferred 4 to 5 years of hands-on IT support, problem-solving experience in a MS Network Environment.


  • Excellent knowledge of Microsoft 2012/2016 Small Business Server environment
  • Strong knowledge of TCP/IP
  • Excellent knowledge of Active Directory Management
  • Strong knowledge Antivirus Software
  • Ability to maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), computer workstations and peripheral equipment
  • Basic knowledge of telecom equipment
  • Familiarity with wireless technologies
  • Knowledge of Jonas Software is a strong asset
  • MCSE certification is an asset


  • Ability to listen, comprehend and communicate utilizing strong and clear English Verbal Communication Skills is an absolute must
  • Troubleshooting skills on system-level problems (Microsoft) such as printing issues, MS Office, Symantec Norton Antivirus Corporate edition
  • Persistent in achieving results and resolutions - Works to Completion'
  • Flexible, strong team player, willing and enthusiastic taking on other duties as they come up
  • Enthusiastic and open to learn; independent and creative problem solver
  • Prioritization and coordination skills

Job Specifications

  • Ability to problem-solve by evaluating, diagnosing, and resolving issues in the work environment on an ongoing basis
  • Diagnose hardware, software & telecommunication problems and initiate corrective actions
  • Proven prioritization and coordination skills
  • Flexible, strong team player; willing and enthusiastic to take on other duties as they come up
  • Excellent effective English verbal communication skills
  • Mannered, problem-solving oriented, and enthusiastic communication
  • Able to manage time effectively (ex., responding to clients' concerns, completing work, and having other duties simultaneously)
  • Stress resilient - able to coop under demanding situations
  • Persistence in achieving results and resolutions - Work to Completion'
  • Success oriented and open to learn


  • Daily monitoring of Clients' IT Environment through remote connectivity
  • Scheduling and performing site visits in case job cannot be done remotely
  • Maintaining and updating Clients information database (log calls, visits, reports on troubleshooting, update equipment change)
  • Building and configuring new equipment for the clients
  • Locating troubleshooting resources and effectively escalating issues in a timely manner
  • Implementing data, software and hardware security procedures
  • Install, remove, maintain and repair aerial and underground telephone and other telecommunication transmission and distribution lines, cables and associated hardware
  • Install, repair, and maintain cable television lines and cables
  • Splice and repair various types and sizes of telephone and other telecommunication cables including single line, coaxial and fibre optic
  • Inspect and test telecommunication transmission lines and cables for transmission characteristics and to locate faults
  • Climb and work aloft on poles, ladders or other support structures or work in confined spaces such as trenches, tunnels and crawl spaces
  • Communicate with other workers to coordinate the preparation and completion of work assignments
  • Perform cable installations inside and outside buildings, including cutting, stripping, tying, taping, and labeling cables
  • Terminate and splice cables inside and outside buildings, including soldering connections and installing electrical protection equipment
  • Perform labeling, testing, and documentation, verifying cabling systems according to manufacturer¡¦s specifications

Physical Demands

  • Daily lifting of up to 30lbs (average computer or server) is required.
  • Bending, sitting, standing, and driving.
  • Ability to work in dusty, dirty, uncomfortable environments.

Working Conditions

  • You must own a car with valid driving license (abstract record required).
  • You are required to travel up to 60% of the time.
  • You must be prepared to work evenings and weekends occasionally in order to complete key IT projects that can only be done outside of normal business hours.
  • You must be prepared to participate in an On Call after hours support rotation.
  • Language of work: English

Tools Used

  • Monitor, Computer, Keyboard, Mouse
  • Telephone
  • Fax machine
  • RJ45 related equipment
  • Cables scanner equipment
  • Punching tools
  • Walls scanner
  • Telephone testing equipment
  • Dollies

Flexibility Clause

Skills, knowledge, and responsibilities are subject to change provided full acceptance on behalf of both employer and employee.

Posted Date: 24 Sep 2019 Reference: JS Company: Club Support Inc. Contact: Denis Kateneff